Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Hardworking [Job Title] accustomed to fast-paced [Type] call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices.

Enthusiastic Client Service professional with [Number] years of client interface experience. Well-versed in [Industry] products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.

Skills
  • Schedule mastery
  • Shipping and receiving understanding
  • Quality control
  • Retail sales customer service
  • Quality assurance controls
  • Call center experience
  • Product organization
  • Customer relations
  • High-energy attitude
  • Inbound and outbound calling
  • Problem-solving abilities
  • Employee supervision and motivation
  • Store operations oversight
  • Employee training
  • Outstanding communication skills
  • Team-oriented
  • Schedule management
Education and Training
University Of Wisconsin - Oshkosh Oshkosh, WI Expected in 12/2021 Bachelor of Science : Political Science - GPA :
  • Minor in Psychology
  • 3.4 GPA
Experience
Innovation Institute - Sales Representative
Maumelle, AR, 08/2020 - Current
  • Maximized efficiency and time management by effectively planning and organizing client routes within territory.
  • Contacted new and existing customers to discuss how specific products could meet needs.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Monitored customer order process and addressed customer issues.
Tommy Bahama - Store Manager
Indianapolis, IN, 09/2019 - 03/2020
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw all store operations while generating $[Amount] in monthly sales.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Columbus Hospitality - Bridal Consultant
Granville, OH, 01/2016 - 03/2020
  • Steamed gowns and assisted brides in choosing flattering and fitting pieces.
  • Assisted bride in picking out perfect dress, groom's tuxedo and bridal party fashions.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Used [Type] register system to ring up customer purchases, process payments and issue receipts.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended merchandise to customers based on needs and preferences.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Educated customers on product and service offerings.
Bergstrom Automotive - Guest Service Representative
City, STATE, 08/2017 - 04/2018
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Managed more than [Number] incoming calls per day.
  • Scheduled and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Answered telephones and directed calls to appropriate staff members.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Completed connections between callers, departments and professionals.
  • Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.

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Resume Overview

School Attended

  • University Of Wisconsin - Oshkosh

Job Titles Held:

  • Sales Representative
  • Store Manager
  • Bridal Consultant
  • Guest Service Representative

Degrees

  • Bachelor of Science

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