Enthusiastic customer service individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of attention to details and organizational needs and training in customer service. Motivated to learn, grow and excel in Behavioral Therapy.
Skills
Strategic Planning
Account management
Systems and software programs
Sales Reporting
Sales processes
Security awareness
Customer and client relations
Shorthand writing
Customer/Client relations
Documentation and reporting
Verbal and written communication
Bookkeeping
Telephone skills
Organization skills
Technical Support
Mail handling
Transcription and dictation
Sorting and labeling
Administrative support
Scheduling
Education
SAN JOAQUIN VALLEY COLLEGEModesto, CA, Expected in 01/2015 ā āAssociate of Science:PHARMACY TECHNICIAN - GPA:
MODESTO JUNIOR COLLEGEModesto, CA, Expected in 12/2006 ā āCERTIFIED NURSING ASSITANT:NURSING ASSSITANT - GPA:
Work History
Greatcall - Sales Representative Assistant Manager Carlsbad, CA, 03/2020 - Current
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Increased monthly gross sales from $ [Number] to $ [Number] and exceeded goals for sales, revenue and profit margins.
Increased retail volume by [Number] % in [Timeframe] .
Attracted new clientele and developed customer relationships by hosting product-focused events.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Maintained up-to-date knowledge of [Product] and performed competitor analysis.
Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
Monitored sales team performance, analyzed sales data and reported information to area managers.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
Led targeted training programs to educate staff on product benefits and service capabilities.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Resolved all vendor and account problems efficiently while exceeding sales quotas by [Number] %.
Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
Created and implemented new business opportunities by utilizing strategic networking strategies.
Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Life Line Screening Of America Ltd. - Customer Service Representative Largo, FL, 04/2011 - 07/2014
Answered customer telephone calls promptly to avoid on-hold wait times.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Maintained excellent attendance record, consistently arriving to work on time.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Addressed client inquiries and updated database information.
Established and maintained client rapport by utilizing quality customer service.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Transferred and directed phone calls, guests and mail to correct staff members.
Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
PHYSICIAN FOUNDATION @ CPMC - TRAVELING MEDICAL ASSISTANT City, STATE, 03/2007 - 02/2010
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Obtained client medical history, including medication information, symptoms and allergies.
Maintained detailed records of test results by entering data and patient information into computer.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Sanitized, restocked and organized exam rooms and medical equipment.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Completed clinical procedures and gathered patient data for interpretation by physician.
Assisted physicians in follow-through of care.
Collected histories, vitals and current complaints via patient interviews.
Obtained pre- and post-treatment vital signs and weight.
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Directed patients to examining rooms and coordinated transportation assistance as necessary.
Obtained accurate medical histories from patients, highlighting critical information.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
Welcomed patients and inquired about wellbeing since last treatment.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Called and faxed pharmacies to submit prescriptions and refills.
Measured patient pulse oximetry.
Compiled necessary documents for surgical billing packages.
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