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sales representative account manager iii resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Customer-oriented sales professional with 28 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.

Skills
  • Inside and outside sales
  • Sales closing
  • Territory sales
  • Product and service knowledge
  • Relationship selling
  • Product management and pricing
  • Client account management
  • Customer needs assessment
  • Negotiation Tactics
  • Key account generation
  • Sales development
  • Business development
  • Sales Forecasting
  • Account management
  • Territory growth
Experience
Sales Representative/Account Manager III, 01/2000 to 06/2020
Cc3 SolutionsMadison, WI,
  • Created sales and revenue-generating opportunities in new markets to improve bottom line.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Expanded territory by cold-calling retail leaders across product lines and upselling vendor partnerships.
  • Developed key customer relationships to increase sales.
  • Improved profitability and developed pipeline using multiple marketing channels and sales strategies.
  • Performed comprehensive market research to expand sales.
  • Demonstrated product features to align with customer needs.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Fostered relationships with customers to expand customer base and retain business.
  • Contacted new and existing customers to outline benefits of products.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Monitored customer order process and addressed customer issues.
  • Created successful strategies to develop and expand customer sales.
  • Pursued new accounts through lead generation, cold calling and advertising referrals.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
Account Manager, Inside Sales, Mar1995 to 01/2000
Emcor Group, Inc.Waltham, MA,
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Contacted new and existing customers to discuss product and service solutions.
  • Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Liaised between outside sales representatives and accounts to optimize customer service.
  • Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Inside Sales Support, 05/1992 to 03/1995
Diodes, IncCity, STATE,
  • Processed customer orders, exchanges and returns and kept customers informed about progress.
  • Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
  • Followed-up with sales teams and customers with complex issues to coordinate resolutions.
  • Met performance standards consistently for answer rate, handle time and service quality.
  • Collaborated with international sales, manufacturing and shipping departments to process necessary documentation and manage related logistics.
  • Documented account activities and generated sales reports.
Education and Training
Bachelor of Arts: Speech Communications Option II - Sales Marketing, Expected in 06/1991 to Cal State Northridge - Northridge, CA,
GPA:
Additional Information

I have really enjoyed being very successful in this industry at selling Electronic Components for the last 28 years which were mostly military such as connectors, relays, switches, circuit breakers, and backshells to name a few. I am looking forward to starting a new challenge with your current customers as well as bringing on new customers. I am well versed in understanding what customers are needing in terms of negotiating pricing, stock, on time delivery and overall service of which is extremely important to the the viability of every company. When at Wesco I was responsible for a southwest territory of $ 4MM which entailed everything from a first visit or cold call, getting those orders booked, even placing buy reqs or any thing small or big needed for my orders. But it was my relationships and attention to details that had kept me successful in continuously booking day to day orders but also booking and managing many large LTAs. I am looking for a company that is big enough to make a difference but small enough to care. I was laid off due to Covid 19 but am refreshed and ready to excel at a new task. I hope to be able to find out more about the position that is open and the opportunity to interview. Thank you very much.

*References Available upon request

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Resume Overview

School Attended

  • Cal State Northridge

Job Titles Held:

  • Sales Representative/Account Manager III
  • Account Manager, Inside Sales
  • Inside Sales Support

Degrees

  • Bachelor of Arts

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