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Sales Representative Resume Example

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MN

SALES REPRESENTATIVE
Summary

Effective at building and maintaining loyal customer base to maintain consistent revenue streams. Proficient in CRM software use and lead optimization. Offering exceptional communication and organizational skills combined with industrious, personable and entrepreneurial nature. I am a High-energy sales leader with proven relationship-building skills and significant background working with customers. Consistently drive sales and bring in new customers with prospecting expertise and persuasive negotiation expertise. History of consistently exceeding quotas by 100%.

Skills
  • Post-sales support
  • Territory sales
  • B2B and B2C sales
  • Product management and pricing
  • Communication skills
  • Self starter
  • Tech savvy
  • Energetic/Outgoing
  • Relationship selling
  • Sales closing
  • Customer retention abilities
  • Personnel training
  • Negotiations
  • Account management
  • Territory growth
  • Prospecting skills
  • Sales development
  • Strategy development
  • Lead generation
Education and Training
High School DiplomaJohn F Kennedy Memorial High SchoolIselin,NJ,06/2017
Experience
American power & gas Sales Representative | Iselin, NJ08/2019 to 07/2020
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Landed hundreds of new customer accounts through effective customer service and powerful cold-calling scripts.
  • Interfaced with customers to resolve problems quickly.
  • Met with current customers on frequent basis to check on satisfaction and propose new offerings.
  • Executed outstanding workmen's compensation performance by reducing claim volume to save money.
  • Negotiated supply pricing with multiple vendors to save company over $100k annually.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Improved profitability by successfully executing B2B sales from manufacturer to customers.
  • Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
TJX CompaniesRetail Sales Associate | Woodbridge, NJ11/2018 to 05/2019
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Increased store sales 10% by cross-selling complementary items.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Generated brand awareness and positive product impressions to increase sales.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Stocked, replenished and organized inventory, completing tasks 75% faster than average associates.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Assisted average of 300 customers per day in finding or selecting items.
  • Worked with off-site locations to find desired items for customers.
  • Helped customers by answering questions and locating merchandise.
  • Reduced store theft by observing customers, identifying security risks.
  • Prepared products for promotional sampling during in-store demonstrations.
  • Fostered customer retention by assessing and meeting product needs.
  • Recruited, hired and trained 4 associates in the year to develop team into productive members with excellent product knowledge
  • Help customers load purchased equipment when necessary.
  • Assisted customers by checking Software system to find merchandise at other locations, arranging for shipments and delivery.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Promoted brand through event marketing, demonstrations and sales.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Increased sales 98% through suggestive selling and persuasiveness.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Burlington coat factory Customer Service Representative | Iselin, NJ09/2017 to 09/2018
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted approximately 500 customers each day with questions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Upheld privacy and security requirements established by regulatory agencies.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Exceeded company productivity standards on a consistent basis, handling more than 35% of quota each day.
  • Worked with management to develop customer service improvement initiatives.
  • Documented conversations with customers to track requests, problems and solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Answered 300+ inbound calls per day and directed to designated individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Interviewed customers regarding issues and reported feedback to management team.
  • Educated customers on special pricing opportunities and company offerings.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
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Resume Overview

Companies Worked For:

  • American power & gas
  • TJX Companies
  • Burlington coat factory

School Attended

  • John F Kennedy Memorial High School

Job Titles Held:

  • Sales Representative
  • Retail Sales Associate
  • Customer Service Representative

Degrees

  • High School Diploma

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