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Sales Representative Resume Example

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SALES REPRESENTATIVE
Professional Summary

Dedicated, self driven, detailed oriented, and experience for more than 4 years in the field of sales and marketing.

Exceptional leader talented at California Wholesale, Royal Handicrafts, and Oce Business Services. Technically-savvy with outstanding relationship building, training and presentation skills.

Motivated Warehouse Management  with solid experience managing all levels of large scale projects, including budgeting and administration.

Top producing sales professional and expert in the cigar industry. Dynamic communicator who consistently exceeds goals and company expectations.

Highly ambitious Sales representatives with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments.

Sales knowledge with more than 4 years experience.  Areas of expertise include sales, team liaison, customer care, and team spirit.

Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the systems and program areas.

Experienced sales professional with strong leadership and relationship-building skills.

Talented Sales Representative with excellent lead generation potential and more than [Number] years of experience. Highly effective and knowledgeable in techniques used to close sales opportunities. Seeking a similar position with a new client in [Name of City].

Adept individual with more than [Number] years working as a Sales Representative for a technology-based retailer. Determined and experienced in client rapport, marketing strategies and business-to-consumer sales.

Focused Sales Representative well-known for turning problematic accounts into long term customers. Detailed and quick-paced and a true team player. Pursuing a new sales-driven role where hard work and dedication will be highly valued.

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Qualified [Job Title]  with [Number]  years in fast-paced customer service and call center environments. Personable and professional under pressure.

Marketing-conscious individual offering a background in sales for several well-known mortgage companies. Engaging and pleasant personality with the ability to maintain existing business accounts while penetrating new target markets.

Motivated customer service specialist with over [Number]  years retail experience in a fast-paced, team-based environment.

[Job Title]  excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.

[Job Title]  driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.

Excellent communicator with [Number]  years in a demanding call center environment as a Customer Service Representative.

Patient and empathetic [Job Title]  with extensive background in conflict resolution and customer care. Desires a [Job Title]  role.

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Exceptional leader talented at [Skillset 1], [Skillset 2] and [Skillset 3]. Technically-savvy with outstanding relationship building, training and presentation skills.

Friendly Sales Associate adept at working in diverse retail and customer service environments.

Motivated [Job Title]  with solid experience managing all levels of large scale projects, including budgeting and administration.

Top producing sales professional and expert in the [Industry type]  industry. Dynamic communicator who consistently exceeds goals and company expectations.

Meticulous [job title] , excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal.

Experienced [job title]  professional with strong leadership and relationship-building skills.

Skilled [job title]  with experience in the [industry]  industry. Familiar with [systems] .

Skills
  • Team leadership
  • Team liaison
  • Budgeting and finance
  • Self-motivated
  • Strong verbal communication
  • Project management
  • Powerful negotiator
  • Conflict resolution
  • Extremely organized
  • Client assessment and analysis
  • Risk management processes and analysis
Work History
01/2012 to Current
Sales Representative California Wholesale – Benicia, CA
  • Determines annual unit and gross profit plans by implementing marketing strategies and analyzing trends in the market Establishes sales objectives by forecasting and projecting expected sales volume and profit for existing as wells new products Implementing sales programs by developing field sales action plans Maintains sales volume, product mix, and selling price by keeping current with supply and demand, market trends, and competitors.
  • Maintains receiving, warehousing, and distribution operations by initiating, coordinating, supervision, and company's plans & policies.
  • Controls inventory levels by conducting physical counts, reconciling and monitoring with data storage system Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; and initiating corrective actions.
  • Achieved a 98% on-time shipment rate.
  • Redirected shipments en route in response to customer requests.
  • Directed 2 warehouse shipping associates.
  • Trained staff on material handling processes to reduce shipping times.
  • Built a motivated warehouse team of 20 well-trained staff.
  • Forecasted manpower requirements based on daily workload and company targets.
  • Cross-sold complementary products and services to customers.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
  • Developed new business by networking with valuable customers.
  • Immediately addressed problems with customer accounts to promote quick resolution.
  • Identified prospects' needs and developed appropriate responses along with information on fitting products and services.
  • Answered an average of [Number]  calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Successfully acquired an average of [Number ]  new customers per month, generating a [Number] % growth in revenue.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Implemented marketing strategies which resulted in [Number] % growth of customer base.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Scored in top 10% of employees in successful resolution of issues
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Provided ongoing guest service, including giving fashion advice.
  • Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of [number].
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Directed calls to appropriate individuals and departments.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Helped drive sales goals and achieve monthly quotas.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Created and maintained an organized database to develop promotional sales.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Achieved sales goals and service performance requirements of $[amount] through new customer sales.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Assisted in creating pre-season marketing plans to support department and divisional strategies.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Folded and arranged garments in attractive displays.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Set up and explained new membership contracts.
  • Recommended alternative items if product was out of stock.
01/2011 to 01/2011
Management Management; Royal Handicrafts
  • Updated confidential employee banking information with accuracy and speed.
  • Maintained accounts receivable documentation electronically and on paper.
  • Processed bank reconciliations and financial reports to verify practice of proper due diligence.
  • Handled cash and deposits using the proper accounting procedures and documentation.
  • Increased efficiency and alleviate workloads by creating a new Excel financial recording system.
  • Entered monthly sales and customer count sheets for review by management.
  • Processed payroll, electronic deposits and employee pay adjustments.
  • Analyzed cost control and provided timely financial information to support corporate goals.
  • Researched and resolved collections and billing disputes with tact and efficiency.
  • Directed staff of [Number] personnel and managed budget totaling $[Amount] annually.
  • Gathered and analyzed cultural, educational, social and demographic data about the community to guide local program development.
  • Managed and maintained a balanced budget of $[Amount] .
  • Drafted press releases, catalogs, brochures and public service announcements to promote programs.
  • Represented the city at community and professional organizational meetings.
  • Developed innovative programs and activities based on analysis of community needs and interests.
  • Attended [Number]  community service project-related professional conferences and meetings each month.
  • Planned and hosted on- and off-campus community service activities.
  • Wrote and negotiated lease contracts.
  • Publicized community services to maintain positive public relations with community members.
  • Conducted feasibility studies and recommended actions for proposed projects.
  • Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.
  • Served as liaison for city with professional, business and civic groups, community organizations and individuals.
  • Drafted timetables and work programs.
  • Received and resolved an average of [Number]  calls each week regarding complaints and problems.
  • Coordinated scheduling, marketing, contract logistics and maintenance of supplies and equipment.
  • Prepared weekly written and oral reports about community service programs.
  • Worked closely with organizations, individual businesses and government agencies to foster a welcoming climate for business.
  • Organized educational forums, meet-ups and pitch events to promote networking and connectivity between entrepreneurs, service providers and funders.
  • Scheduled and held contract classes, special events and senior and athletic programs.
  • Maintained equipment and inventory records.
  • Recruited community members for projects and activities.
  • Served as the primary point of contact for the city with all media representatives.
  • Managed the city's municipal channel including use of broadcasting equipment.
  • Gathered information and filed reports to resolve complaints.
  • Notarized complaints and statements as a certified notary public.
  • Trained all new personnel.
01/2010 to 01/2010
Assistant Site Manager Oce Business Service – Oklahoma City, OK
  • in managing the day to day operations of the site Functions as a liaison between the client and OBS Ensures quality and productivity standards are being met by staff Ensures production targets onsite are met daily, weekly, and monthly Initiates communication and problem solving with regards to customer concerns.
  • Assists in managing budget and controlling expenses.
  • Achieved [revenue or departmental objective]  by [actions taken] .
  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • Initiated two key partnerships which resulted in 54% revenue growth.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Worked directly with [departments, clients, management]  to achieve [result] .
  • Researched and updated all required materials needed for firm and partners.
  • Performed initial client assessment and analysis to begin research process.
  • Supported Chief Operating Officer with daily operational functions.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Created boardroom and courtroom multimedia presentations including video and text- sync'd depositions for enhanced understanding.
Skills

bank reconciliations, due diligence, financial reports, financial reporting, forecasting, inventory levels, marketing strategies, market trends, QuickBooks, Sales, scheduling

  • Sales negotiating
  • Basic computer knowledge
  • Strong customer service orientation
  • Problem solver
  • Written and verbal communication skills
  • Committed to team success
Education
Dec, 2010
Bachelors: General Studies Finance
 University of Central Oklahoma) -

General Studies Finance
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Resume Overview

Companies Worked For:

  • California Wholesale
  • Management; Royal Handicrafts
  • Oce Business Service

School Attended

  • University of Central Oklahoma)

Job Titles Held:

  • Sales Representative
  • Management
  • Assistant Site Manager

Degrees

  • Bachelors : General Studies Finance

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