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Sales Representative Resume Example

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SALES REPRESENTATIVE
Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Achievements include expanding customer base by % and bringing in more than $1000-$5000 in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and capability to travel up to 75% of time.

Skills
  • Lead prospecting
  • Account servicing
  • Service Agreements
  • Sales Closing
  • Sales
  • Policies and Procedures
  • Performance improvement
  • Customer service
  • Expense reporting
  • Strategic Planning
  • Sales expertise
  • Problem solving strength
  • Staff Training
  • Client Service
  • Account development
  • Records management
  • Customer Relations
Work History
01/2020 to Current
Sales RepresentativeEagle Sportz – White, GA
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
  • Resolved all issues efficiently and enhanced customer satisfaction ratings from [Number]% to [Number]% in [Timeframe].
  • Coordinated trade shows and created marketing collateral to reach greater potential customers.
  • Sold over $[Amount] of [Product or Service], increasing department revenue and exceeding sales goals.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Managed all sales plan activities, including [Task] and [Task], resulting in [Result].
  • Generated average of $[Number] in sales while securing [Number]% goal attainment performance ratio.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
01/2010 to Current
Tax Preparer 0wnerMulkey Tax Service – Cartersville, GA
  • Facilitated communication between clients and tax authorities.
  • Facilitated integration of modern tax software with client accounting software.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
  • Provided information about available products and services, including [Type] and [Type] services, to clients, resulting in increased business opportunities.
  • Interviewed [Type] clients to collect information and gather necessary paperwork prior to preparing tax returns.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Prepared written responses or tax return amendments to resolve state and federal notices.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Prepared wide array of returns such as corporate, fiduciary, gift, individual and private foundation returns.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals.
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Offered clients recommendations to reduce tax liabilities.
  • Prepared US, multistate and international tax returns for business clients.
  • Saved client $[Amount] by uncovering eligibility for [Type] credit.
  • Oversaw team of [Number] tax professionals handling up to [Number] clients per year.
  • Prepared tax returns for clients in [Industry] and [Industry] according to government regulations and requirements.
  • Delivered comprehensive tax documentation required for accurate individual and corporate returns.
01/2005 to 07/2010
PhlebotomistCartersville Medical Center – Cartersville, GA
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Collected fluid or tissue samples by using appropriate collection procedures, including [Type] and [Type] collection procedures.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
  • Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Logged patient information and recorded results into system using [Software] and [Software].
  • Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
  • Obtained blood specimens by performing venipunctures and finger sticks [Number] times per day.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Organized daily work based on collection priority.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Performed bedside tests like bleeding time tests and entered results into patient charts.
  • Followed physician orders when administering therapeutic phlebotomy.
  • Conducted venipuncture and other CT procedures.
  • Tracked collected specimens by initialing, dating and noting times of collection.
05/2002 to 12/2004
ManagerWalmart Photo Lab – Cartersville, GA
  • Utilized [Software]to perform photo editing, retouching and restoration.
  • Changed water and air filters on photo equipment [Number] times per [Timeframe] to keep equipment in optimum condition.
  • Displayed originality while utilizing [Software] to help customers create unique photo products.
  • Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
  • Examined developed prints to determine defects such as broken lines, spots or blurs.
  • Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Maintained chemical levels and solution integrity for automatic processors and hand development systems.
  • Converted motionless photographs and motion picture film to CDs and DVDs through [Action] and [Action].
  • Developed and processed film and picture CDs and restored [Number] photos per [Timeframe] using [Software].
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Implemented time-saving methods, which enabled photo lab to run more efficiently.
  • Calculated and mixed chemicals to develop reels, including developer, stop bath and fixer chemicals.
  • Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
  • Provided high level of assistance to customers regarding special photo projects.
  • Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
  • Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
  • Handled negative and photo processing, typically exceeding [Number] prints per week.
  • Performed opening and closing procedures to keep operations running smoothly.
  • Updated tags, displays and signage for special promotions.
  • Managed escalated customer orders to meet aggressive deadlines and special orders.
  • Accepted and completed in-person and online orders for photographs and photo merchandise.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with [Software].
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Prepared and recommended long-range plans for development of [Type] department.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Achieved [Number]% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Demonstrated new products, procedures and techniques to employees.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Evaluated report data to proactively adjust and enhance [Type] operations.
  • Recruited and developed [Number] employees for [Type] department.
  • Performed [Timeframe] reviews assessing each employee's performance and developed improvement plans.
  • Cross-trained existing employees to maximize team agility and performance.
  • Assessed financial statements and [Type] reports to evaluate [Type] performance, develop targeted improvements and implement changes resulting in [Result].
  • Increased sales by $[Amount] by establishing goals, overseeing performance and [Action].
Education
05/1993
High School Diploma
Cass High School - White, GA
01/2005
Associate of Arts: CNA-PCT Phlebotomy
Medical Technology - Smyrna, GA
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Resume Overview

Companies Worked For:

  • Eagle Sportz
  • Mulkey Tax Service
  • Cartersville Medical Center
  • Walmart Photo Lab

School Attended

  • Cass High School
  • Medical Technology

Job Titles Held:

  • Sales Representative
  • Tax Preparer 0wner
  • Phlebotomist
  • Manager

Degrees

  • High School Diploma
    Associate of Arts : CNA-PCT Phlebotomy

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