Sales Representative Resume Example Right Solutions

SALES REPRESENTATIVE

Summary

Resourceful and hardworking sales leader with over 14 years of sales and customer service experience. Promotes innovative strategies to acquire customers and sell products. Excellent communicator, negotiator and multi-tasker with agile and flexible approach. I feel there is nothing in this world I cannot accomplish if I put my mind to it.. I am very much a people person, a social butterfly. I have always been top of sales ,always making if not doubling goal. You can't go wrong by making me a part of your team ,I feel I would be a great fit for this position . I can personally promise you top performances and nothing less than great results!

Skills

Post-sales support
Sales closing
Relationship selling
Inside and outside sales
Product and service knowledge
B2B and B2C sales
Customer retention abilities

Client account management
Negotiations
Lead generation
Strategy development
Customer needs assessment
Prospecting skills
Promotional planning

Experience

Sales Representative
Spencer, IARight solutions/Jan 2016 to Sep 2020

Pursued over 100,000 new accounts through lead generation and cold calling
Contacted new and existing customers to discuss how specific products could meet needs.
Monitored customer order process and addressed customer issues.
Prepared and processed contracts and order forms for new and existing customers.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Achieved or surpassed sales quotas by as much as 500%.

Customer Service Representative
Coosbay, ORTop Grade/Jun 2009 to Jan 2016

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Delivered service and support to each customer, paving way for future business opportunities.
Consulted with customers to determine best methods to resolve service and billing issues.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Evaluated customer account information to assess current issues and determine potential solutions.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Set up and activated customer accounts to maintain QA satisfaction levels.

Front Desk Receptionist/overnight Audit
Northbend, ORSuper 8 hotel/Dec 2005 to Jan 2009

Set guest and group reservations and processed check-ins and check-outs.
Signed for packages, recorded all deliveries and distributed to inter-company personnel.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Responded to inquiries and room requests made online, by phone or email.
Arranged special accommodations for guests to maintain optimal satisfaction.
Managed customer complaints and rectified issues to complete satisfaction.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Secured guest valuables in main safe or individual boxes.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Transmitted information or documents to customers, using computer, mail or facsimile machine.

Education and Training

High School DiplomaMarshfield High SchoolJun 1995Coosbay, OR

Resume Overview

Companies Worked For:

Right solutions
Top Grade
Super 8 hotel

School Attended

Marshfield High School

Job Titles Held:

Sales Representative
Customer Service Representative
Front Desk Receptionist/overnight Audit

Degrees

High School Diploma

Sales Representative Resume Example

Resume Score: 80%

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