Sales Representative Resume Example
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SALES REPRESENTATIVE
Summary
Customer-oriented, strategic-thinking sales professional with over 18 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.
Skills
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Experience
Suburban Propane 2 | Milford , NHSales Representative07/2005 - 11/2008
- Created and implemented store displays, promoting sales and growth.
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Developed solutions to meet market gaps and drive company sales.
- Followed up after sales to assess satisfaction and identify ongoing requirements.
- Built positive and productive customer connections to drive consistent sales.
Carlie C's Iga | Louisburg , KSStore Manager01/2003 - 03/2018
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Analyzed marketing information and translated into strategic plans for establishment.
- Oversaw inventory tracking, management and physical inventory counts.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Contributed to merchandising ideas at team sales meetings.
- Prioritized sanitation, safety and health standards in work areas.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Assumed positions of associate and assistant manager before promotion to store manager.
- Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Processed shipments and maintained stock shelf organization.
- Maintained daily record of all transactions.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
- Enforced adherence to policies, standards and security protocols.
- Greeted and assisted all customers daily in high-traffic retailer.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Supported management in exceeding customer service and quality standards.
- Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained adequate temperature and humidity in stockrooms.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Delivered excellent customer service by greeting and assisting each customer.
- Updated store pricing, signage and merchandising based on current promotions.
- Created attractive store displays to generate customer interest and boost sales.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Oversaw inventory management to minimize waste.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Carrier Enterprise | Lakeland , FLStore Manager04/2018 - Current
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Updated store pricing, signage and merchandising based on current promotions.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delivered excellent customer service by greeting and assisting each customer.
- Contributed to merchandising ideas at team sales meetings.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Counted cash drawers and made bank deposits.
- Supported management in exceeding customer service and quality standards.
- Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
Eurofins Scient. | Andover Supervisor
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Education and Training
University of Lomé
University of Lomé High School Diploma
University of Togo | City, StateGED
University of Togo | City, StateGED03/1998
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Resume Overview
School Attended
- University of Lomé
- University of Togo
Job Titles Held:
- Sales Representative
- Store Manager
- Supervisor
Degrees
- High School Diploma
GED
GED
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