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sales representative resume example with 14 years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Dedicated and empathetic Medical assistant offering 4+ years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards.

Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals. Empathetic, effective and motivated combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims.

Hardworking and reliable assistant with strong ability in patient care and passionate about helping others. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Product and service knowledge
  • On-site product demonstrations
  • Relationship selling
  • Professional bedside manner
  • Understands medical procedures
  • Inventory and supply management
  • Documentation procedures expert
  • Medical terminology knowledge
  • Understands mobility assistance needs
  • Data entry
  • Vital sign monitors
  • Fluent in English, Spanish
  • Communicating with patient families
  • Quick problem solver
  • Calm and level-headed under duress
  • First aid
Experience
05/2014 to Current Sales Representative Taylor Corp | Jamesburg, NJ,
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieve customer objectives.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Cross-sold additional products and services to purchasing customers.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Planned and followed through with inventory management.
  • Performed customer needs assessments and suggested appropriate solutions that would solve business issues.
  • Handled various duties, including inventory oversight, cash control and daily opening and closing procedures for store.
  • Monitored customer order process and addressed customer issues.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
09/2011 to 05/2014 Medical Assistant Beth Israel Deaconess Medical Center | North Scituate, MA,
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Prepared, reviewed and submitted patient statements to determine factual accuracy.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Scheduled appointments for patients via phone and in person.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Ordered and received disposable supplies and created SAP purchase orders.
  • Reviewed treatment sheets for consistency, completeness and accuracy.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Assisted with technical treatments and entered information within patient records and charts.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Identified operational improvements to drive efficiency and quality of care.
  • Recorded patient histories and filed supporting clinical data and diagnosis.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
02/2010 to 06/2011 Front Desk Receptionist Hilton Grand Vacations | Renton, WA,
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
10/2005 to 10/2008 Order Processor General Nutrition Centers | Milford, MI,
  • Operated handheld scanners and computer terminals to document updates.
  • Read and understood pick sheets in order to prepare accurate customer orders.
  • Provided tracking details and resolved problems for customers.
  • Gathered merchandise and packed boxes systematically to prevent damage.
  • Verified client information and validated data before creating shipping paperwork and internal documents.
  • Inspected outgoing packages and documents to verify conformance to customer order requirements and requests.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Expected in 01/2022 Associate of Science | Nursing Florida National University, Hialeah, FL GPA:
Expected in 11/2009 Medical Assistant Technician | Diploma Program Florida Career College - Miami, Miami, FL GPA:

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Resume Overview

School Attended

  • Florida National University
  • Florida Career College - Miami

Job Titles Held:

  • Sales Representative
  • Medical Assistant
  • Front Desk Receptionist
  • Order Processor

Degrees

  • Associate of Science
  • Medical Assistant Technician

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