Customer-oriented, strategic-thinking Sales and Management Professional with over 16 years of customer service experience. Background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive, self-motivated leadership professional with expertise in achieving goals for the companies I have worked for. Dedicated hard-working with 5 years of receiving experience. Hands-on leader of receiving operations for single retail store. Meticulous and thorough at tracking and accounting for incoming material with consistency and precision. Engaged performer, driven to produce full accuracy and speed-to-market from receiving operation. Well-versed in using problem-solving and organizational skills to coordinate shipping and receiving duties. Excellent document management and deadline monitoring skills.
- Bi-lingual Spanish/English
- Computer Skills
- Territory sales
- B2B and B2C sales
- Inside and outside sales
- Product and service knowledge
- Product management and pricing
- Relationship selling
- Personal Development knowledge
- Prospecting skills
- Negotiation Tactics
- Account management
Boston, MA, 02/2017 - 08/2020
- Drove company's 24 foot Truck to service Route
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Demonstrated product features to align with customer needs.
- Reorganized routes and schedules in territory to maximize efficiency.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Achieved monthly sales exceeding $52,000.
Englewood, CO, 02/2012 - 02/2017
- Checked in products from each DSD vendor, verifying correct quantities of specified items.
- Built strong working relationships with delivery personnel and other store employees to optimize working conditions and support business success.
- Forklift, Power Jack Certified Instructor
- Unloaded trucks from warehouse
- Received product deliveries and supplies from distribution centers and other suppliers.
- Transitioned received DSD products and other merchandise into store and tracked in inventory logs.
- Identified damaged goods received and processed and completed documentation according to defined processes.
- Organized receipt and processing of products received directly from manufacturer for delivery to sales floor.
- Assisted in safe unloading of incoming shipments and verified that incoming material arrived in saleable condition.
- Separated outdated merchandise, including batteries, food and magazines and processed as prescribed to promote most current products.
- Monitored activities of personnel in receiving area, training new people in proper and safe procedures to protect store's investment.
- Stocked received merchandise in retail area and arranged to promote sales.
- Reviewed work orders to check correctness of deliveries.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
- Organized storage areas to maximize movement and minimize labor.
- Investigated inventory discrepancies to maintain recordkeeping validity.
City, STATE, 10/2008 - 02/2012
- Took in patients information into the system, scheduled future appointments, called insurance companies
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Managed daily operations within doctor's office by supporting continuous delivery of excellent services and care.
- Ordered office equipment and supplies after researching vendors and obtaining quotes.
- Scheduled maintenance for office equipment to keep machines operating efficiently.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Communicated company philosophies and policies, demonstrated work routines and documented performance.
- Pitched in to help with office tasks, including answering phone calls during busy periods and staff absences.
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
- Performed billing, collection and reporting functions for the doctor's office generating over $ 600,000 annually.
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School Attended
- St. James Academy
Job Titles Held:
- Sales Representative
- DSD Receiver
- Secretary Manager
Degrees
- High School Diploma
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