LiveCareer-Resume

sales representative resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Talented HR leader with 21-year career overseeing human resources operations, including employee relations, organizational structuring and policy development. Well-versed in benefits administration and legal compliance. Forward-thinking with superior problem-solving, conflict management and organizational skills.

Conscientious Human Resources Generalist bringing passion for helping employers identify, develop and retain qualified candidates. Skilled at partnering with management teams to build cultures centered on employee value and progress. Motivating and positive with excellent interpersonal, coaching and communication skills.

Capable HR Generalist comfortable with taking the lead in employment protocol compliance and in anticipating staffing needs.

Skills
  • Payroll expertise
  • Benefits administrator
  • Manager coaching and training
  • Certified in OpenHire
  • Regulatory compliance
  • Performance management strategies
  • Staffing and recruiting professional
  • Policies implementation
  • Supervision
  • Relationship development
  • MS Office
  • Communications
  • Customer service
  • Planning and coordination
  • Team management
  • Administrative support
  • Problem resolution
  • Team building
  • Operational improvement
Experience
09/2014 to 02/2020
Sales Representative Xerox Modesto, CA,
  • Handled various duties, including inventory oversight, cash control and daily opening and closing procedures for store.
08/2010 to 06/2014
\ Community Care Connections Janesville, WI,
  • Helped customers complete purchases, including processing payments and bagging items.
  • Verified invoices against delivered merchandise to check shipment accuracy.
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assessed floor displays to determine which merchandise required restocking.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
  • Assisted customers based on currently available product, promotional and policy information.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Organized, cleaned and maintained store through to create inviting and warm atmosphere for customers.
  • Assisted customers by carrying packages and bags and securing purchases in vehicles.
  • Responded to customer questions about products and services.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Prepared daily sales and weekly inventory reports
  • Received and submitted payments and returns with accuracy and efficiency.
  • Oversaw all store operations while genera
  • Opening and closing duties.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Kept accounts current and funds deposited to keep on-site cash low.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Supported management in exceeding customer service and quality standards.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Counted cash drawers and made bank deposits.
  • Maintained daily record of all transactions.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Addressed customer inquiries and resolved complaints.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
08/2008 to 08/2010
Human Resources Specialist Central California Alliance For Health Scotts Valley, CA,
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Developed and maintained training materials and benefits packets for new hires.
  • Trained and developed team members on HR and administrative functions.
  • Reviewed and processed payroll related actions to drive data accuracy and compliance with policy, federal and state regulations
  • Scheduled new hire orientation, guided new hire through on-boarding and explained new hire documentation requirements to facilitate HR processes.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
  • Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
  • Responded to questions and concerns of new hires.
  • Assisted with recruiting, background checks and reference checks.
  • Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
  • Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
  • Applied comprehensive understanding of HR principles and employment laws and regulations to provide counseling to the Program Executive Office and develop internal and external policies.
  • Strengthened traceability by developing organization systems for records, reports and agendas.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
03/1997 to 08/2008
Human Resources Administrative Assistant U.S. CIVIL SERVICE City, STATE,
  • Planned corporate events, conventions, meetings and gatherings.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
  • Prepared and structured employee files to securely store HR and payroll documents.
  • Responded to questions and concerns of new hires.
  • Assisted with recruiting, background checks and reference checks.
  • Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
  • Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
  • Scheduled new hire orientation, guided new hire through on-boarding and explained new hire documentation requirements to facilitate HR processes.
  • Developed and maintained training materials and benefits packets for new hires.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Utilized numerouse types of Software to compile data gathered from various sources.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements.
  • Managed seven + employees across compensation, benefits, wellness and safety, HRIS, payroll and information and data departments to ensure optimal productivity.
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
  • Reduced process lags by quickly processing personnel actions and awards.
  • Developed processes and metrics that supported achievement of organization's business goals.
  • Applied comprehensive understanding of HR principles and employment laws and regulations to provide counseling to new HR technicians.
  • Optimized processes by training employees to apply industry best practices and observe all protocols.
Education and Training
Expected in 09/1993 to to
Certificate: Business
Harford Community College - Bel Air, MD
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Harford Community College

Job Titles Held:

  • Sales Representative
  • \
  • Human Resources Specialist
  • Human Resources Administrative Assistant

Degrees

  • Certificate

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: