sales representative resume example with 16+ years of experience

Jessica Claire
, San Francisco, CA (555) 432-1000,
Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

  • Scheduling understanding
  • Lead prospecting
  • Merchandising expertise
  • Account servicing
  • Network development
  • Product promotions
  • Sales expertise
  • Performance improvement
  • Account development
  • Service Agreements
  • Client Service
  • Systems and software programs
  • Expense reporting
  • Order processing
  • Records management
  • Staff Training
  • Problem solving strength
  • Interpersonal communication skills
  • Marketing understanding
  • Sales
  • Visiting customer locations
  • Customer Relations
  • Customer Service
  • Point-of-sale orders
  • Acquiring clients
Work History
11/2004 to Current Sales Representative Xerox | New London, CT,
  • Resolved all issues efficiently and enhanced customer satisfaction ratings from 7% to 10%
  • Grew business sales by 155% in 6month through effective cross-selling, exceptional customer service and cold calling
  • Exceeded established sales goals and increased client retention by 80%
  • Devised and implemented product strategies for filling market gaps and driving consistent sales
  • Demonstrated products and specific features at customer locations and special events
  • Led educational training seminars and product demonstrations
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
  • Networked at events and by phone to expand business profits and revenues
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
  • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
  • Utilized various sales techniques to develop relationships with customers and drive sales
  • Set up appointments with potential and current customers to promote new products and services
02/2013 to 05/2019 Bookkeeper Clifton Larson Allen | Nashville, TN,
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
  • Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances
  • Organized budget documentation and tracked expenses to maintain tight business controls
  • Created detailed expense reports and requests for capital expenditures
  • Communicated with customers to identify and resolve outstanding payments
  • Implemented new accounting processes to decrease spending and work flow downtime
  • Verified and submitted timekeeping information for accurate and efficient payroll processing
  • Maintained account accuracy by reviewing and reconciling checks monthly
  • Streamlined daily reporting information entry for efficient record keeping purposes
  • Matched purchase orders with invoices and recorded necessary information
  • Stayed on top of applicable federal and state requirements to minimize legal and financial risks
  • Maximized client loyalty and satisfaction with prompt, thorough and timely resolutions
  • Answered all customer questions and concerns and sought through outstanding payment accounts to resolution
06/2008 to 09/2008 Teller Unify Financial Credit Union | Allen, TX,
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Coordinated daily cash reconciliation in high-volume location
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Checked amount details and fraud markers for transaction papers such as checks and money orders
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets
  • Rapidly and efficiently prepared customer and ATM cash and change orders
  • Organized and removed online banking files no longer in use
  • Organized, stocked and maintained teller window area
  • Processed exchange and foreign currency
  • Sold cashier's checks, traveler's checks and money orders
  • Handled various accounting transactions
  • Executed wire transfers, stop payments and account transfers
  • Maintained friendly and professional customer interactions
  • Collected member loan payments
  • Maintained teller drawer to perform bank transactions
Expected in 06/2003 to to High school Diploma | Cosmetology Education Vllazrim Bashkim, Ulcinj, Montenegro GPA:

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Resume Overview

School Attended

  • Vllazrim Bashkim

Job Titles Held:

  • Sales Representative
  • Bookkeeper
  • Teller


  • High school Diploma

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