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sales representative resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Bringing 5 years of related experience. Diplomatic supervisor competent at managing associates and customers responsibilities in fast-paced, high-volume atmosphere. Comfortable working with people in person or by phone. Committed to building customer loyalty by providing above average customer service. Accomplished Sales Representative with career history marked by numerous sales awards, recognition, and recommendations. Track record of exceeding sales, service and client quotas. Over 4 years of successful experience as leader and mentor to junior sales professionals. Enthusiastic sales leader with proven interpersonal communication skills and solid history of success with Home Depot customers. Boosts sales and generates new revenue streams with prospecting and negotiation skills Successful background consistently surpassing targets by 25 to 50%.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
03/2015 to Current
Sales Representative Xerox NJ, State,
  • Exceeded established sales goals and increased client retention by 150%.
  • Grew business sales by 25% 2 Months through effective cross-selling, exceptional customer service and cold calling.
  • Set up appointments with potential and current customers to promote new products and services.
  • Prospected 20 potential customers per week through phone and maintained solid 55% conversion rate.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Contacted potential customers to capitalize on sales opportunities.
  • Educated customers on promotions to enhance sales.
  • Assisted call-in customers with questions and orders.
  • Sold cars to customers through Qualifying and Demonstration.
12/2008 to 02/2015
Department Manager Ingredion Inc, Mapleton, IL,
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
02/2002 to 11/2008
Department Supervisor Eastern Mountain Sports Saratoga Springs, NY,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Trained several new employees on overall company and department specific policies and procedures.
  • Wrote out weekly schedules to maintain coverage levels for expected demands.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Handled cash register, returns and refunds.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Built and designed large displays weekly to promote specific products.
  • Managed team of 15 employees, delegated tasks and held each employee accountable for completing assignments.
  • Opened and closed store one days per week by counting registers, making deposits and storing and filing all daily paperwork.
12/2001 to 06/2005
Security Supervisor Nicholas Reno, NV,
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Conducted once security audits per month to identify potential problems related to physical security, staff safety and asset protection.
  • Demonstrated commitment to public safety by patrolling events and well-populated establishments.
  • Drafted security operating procedures and training materials for human resources department.
  • Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
  • Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
Education
Expected in to to
Associate of Science: Nursing
Richland College - Dallas, TX
GPA:
Expected in to to
: Science Education
Kennedy King College - Chicago,IL,
GPA:
Certifications

FORKLIFT, REACH TRUCK AND PALLET JACK CERITIFIED

  • First Aid/CPR Certified

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Resume Overview

School Attended

  • Richland College
  • Kennedy King College

Job Titles Held:

  • Sales Representative
  • Department Manager
  • Department Supervisor
  • Security Supervisor

Degrees

  • Associate of Science

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