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Sales Representative Resume Example

Resume Score: 80%

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SALES REPRESENTATIVE
Professional Summary

Offer demonstrated proficiency in products, services and customer behaviors. Trained in reviewing documents, working with internal and external parties and resolving routine and challenging concerns with independent approach. Capable of identifying and resolving problems, promoting new offerings and outperforming sales goals as a claims associate.

Skills
  • Account management
  • Process monitoring
  • Payment verification
  • Application support
  • Account development
  • Customer service excellence
  • Contract negotiation
  • Safe equipment operations
  • Product organization
  • Customer needs assessment
  • Sales closing
  • Presentation design
  • Program support
  • Performance monitoring
  • Microsoft Office expertise
  • Retail sales customer service
Work History
Sales Representative, 02/2019 to 10/2019
Company Name – City, State
  • Networked at events and by phone to expand business profits and revenues
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
  • Coordinated trade shows and created marketing collateral to reach greater potential customers
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Forged and nurtured impact relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 20%
  • Up sold and closed customer sales by driving product benefits around client needs
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
  • Set up appointments with potential and current customers to discuss new products and services
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
  • Exceeded established sales goals and increased client retention by 10%
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes
  • Researched potential clients and markets to prepare for appointments
  • Utilized various sales techniques to develop relationships with customers and drive sales
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs
  • Proactively managed client correspondence and recorded all tracking and communications
  • Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships
  • Built customer loyalty and retention by delivering excellent shopping experiences
  • Presented latest merchandise to prospective buyers
  • Developed and delivered engaging sales presentations to convey product benefits
  • Cross-sold complementary products and services to customers
  • Completed customer searches to generate new leads
Cake Decorator, 06/2018 to 01/2019
Company Name – City, State
  • Prepared special creams and frostings for cakes and other dessert specialties
  • Verified accuracy of orders while meeting strict deadlines on producing completed products
  • Used variety of baking and decorating tools such as mixers, carving tools and confectionery products
  • Weighed, boxed and wrapped bakery products
  • Managed material inventory and ordered new materials when needed
  • Precisely arranged display cases throughout workday to highlight finished products
  • Decorated various pastries and cakes quickly and precisely by organizing and prioritizing each task
  • Kept work area safe and sanitized by washing utensils, tools and counter tops
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts
  • Operated cash register and handled cash, credit card and check transactions
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products
  • Carefully sculpted figurines, decorations and floral designs using fondant icing and hardened sugar
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions
  • Worked with customers to define cake vision based on color, theme, size and price
  • Provided exemplary customer service to 100's of patrons daily in high-volume shopping center location
  • Coordinated services under supervision of lead decorator
  • Recorded and maintained accurate supplies lists for clients' projects
  • Decorated fondant and soft-frosted style cakes daily
  • Assembled, prepared, decorated and frosted average of 40 cakes per shift
Teller Specialist, 01/2018 to 04/2018
Company Name – City, State
  • Checked amount details and fraud markers for transaction papers such as checks and money orders
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Created member account profiles on organization's online banking program
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies
  • Executed customer transactions, money orders and checks
  • Enthusiastically greeted customers and offered dedicated service during entire transaction
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
  • Coordinated daily cash reconciliation in high-volume location
Overnight Stocker, 09/2017 to 06/2018
Company Name – City, State
  • Unboxed product and placed on shelves according to layout and planogram guidelines
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
  • Readied items for sales floor stocking by affixing tags and preparing pallets
  • Supported promotional plans by updating signage with price changes
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal
  • Inspected floor displays, noted missing items and immediately replenished merchandise
  • Removed all boxes and related trash from sales floor and processed through compactors
  • Unloaded arriving product stock and moved to store display areas
  • Scanned shelves and product cases to locate expired, outdated and spoiled items
  • Stayed current on available products, store promotions and customer service policies to better assist with any need
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries
Education
Associate of Arts: Business Administration, 06/2018
Remington College - City, State
High School Diploma: 05/2017
Evolution Academy Charter School - City
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Resume Overview

School Attended

  • Remington College
  • Evolution Academy Charter School

Job Titles Held:

  • Sales Representative
  • Cake Decorator
  • Teller Specialist
  • Overnight Stocker

Degrees

  • Associate of Arts : Business Administration , 06/2018
    High School Diploma : 05/2017

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