Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

HIghly Motivated Sales Professional with extensive customer service and sales experience with solid understanding of retail/food dynamics, marketing and customer service. Offering over 10 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

  • PC proficient
  • Executive presentation development
  • QuickBooks expert
  • Inventory reporting
  • Warehouse Management
  • Material handling
  • Materials handling and transport
  • Shipping operations
  • Stock allocation
  • Inventory control
  • Certified forklift operator
  • Sales
  • Wine pairings
  • High-volume dining
  • Prompt table clearance
  • Point of Sale (POS) system operations
  • Food safety understanding
  • Menu knowledge
  • Effective customer upselling
  • Price memorization
  • Liquor, wine and food service
  • Bussing expertise
  • Check payment processing
  • Dining customer service
  • Menu memorization
  • Dining crew workflow optimization
  • In-depth food and wine knowledge
  • Effective sales techniques
  • Service prioritization
  • Conflict and dispute resolution
  • Sales techniques
  • Safe food handling
  • Anticipating guest needs
  • Maintaining glassware stock
  • Suggestive selling
  • Safe serving knowledge
  • Outstanding customer service
  • Proficient in mixology
  • Health codes compliance
  • Extensive spirits knowledge
  • Service-oriented mindset
  • Food preparation
  • Balancing the cash register
  • Marketing and sales experience
  • Verbal communication
  • Extensive wine knowledge
  • Team building
  • Cash register operation
  • Able to stand over 12 hours
  • Strong communication skills
  • Maintaining a clean bar
  • Extensive beer knowledge
  • Courteous
  • Elegant garnish station setup
  • Organizational ability
  • Outgoing personality
07/2014 to Current
Sales Representative American Dream Home Improvement Vernon Hills, IL,
  • Created and implemented store displays, promoting sales and growth.
  • Leveraged trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Cross-sold additional products and services to purchasing customers.
  • Actualized strategies to continuously improve customer service, company and or brand visibility.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Provided customers with recommendations to promote brand effectiveness and product benefits.
  • Built positive and productive customer connections to drive consistent sales.
  • Cooked all hot foods and sliced deli meat per customer request
  • Promoted brand awareness, managing all marketing campaigns and sales activities for real estate owned properties.
  • Planned and followed through with inventory management for each store.
  • Stocked as well as maintained inventory for all fresh departments,
  • Assisted any customer with every need for exceptional shopping experience.
  • Updated signage to reflect new pricing or temporary promotional strategies.
  • Palletized merchandise for easy movement to sales floor locations.
  • Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
  • Organized stockroom by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisleways.
  • Assisted customers by locating items and moving heavy purchases to vehicles.
  • Removed debris from aisles to avoid blocking customers or adding any safety concerns.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Followed proper stock rotation procedures to minimize obsolescence and removed any out of date items from sales floor.
  • Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
  • Maintained accurate and current order and shipment forms, inventory documentation and customer records.
  • Stocked and rotated products, supplies and paper goods.
08/2006 to 06/2014
Hostess/Server/Bartender Pinnaclecare Fairfax, VA,
  • Accommodated guests with special needs, including accommodations for child seats and wheel-chairs.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Helped to plan and execute parties for more than 100 guests, including coordinating menus and preparing tables.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Answered telephone to provide establishment information and take party reservations.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Placed reservations through phone and email into POS system
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Prepared salads and appetizers to back up kitchen staff.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Promoted desserts, appetizers and specialty drinks.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Prepared and served over 100 drinks per shift in high-volume Fast Paced environment.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
09/2001 to 01/2006
Administrative Assistant Rice Youth Development City, STATE,
  • Data entry
  • Guided administrative and professional staff through computer and software problems.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Scheduled and coordinated meetings and calendars of high-level decision-makers.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Performed complex administrative management of sensitive and confidential issues.
  • Managed phone calls from clients when manager was unavailable and provided informative answers to questions.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Processed financial documents including contracts, expense reports and invoices.
  • Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days.
Education and Training
Expected in 05/2000
Keystone Job Corps - Drums, PA,

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School Attended

  • Keystone Job Corps

Job Titles Held:

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  • Hostess/Server/Bartender
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