Sales Representative resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

  • Management experience
  • Time management
  • Leadership
  • Strong communication skills
  • Effective customer service
  • Problem solver
  • Self-starter
  • Adaptable/Flexible
  • Teamwork
  • Product knowledge
Work History
01/2016 to Current Sales Representative Amplifon Usa | Merritt Island, FL,
  • Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Stayed in open communication with existing customers to offer immediate access to new products.
01/2015 to 01/2016 Sales Representative /Merchandiser Lewis Operating Corp. | Vacaville, CA,
  • Planned and coordinated product availability for advertising and promotion purposes.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Devised and implemented product strategies for filling market gaps and driving consistent sales.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Surpassed sales objectives by [Number]% for [Number] years by constituting and cultivating productive partnerships with clients.
  • Managed business development initiatives by developing impactful customer relationships and executing benefit-oriented presentations to increase revenue.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Expanded customer base [Number]% and boosted profit [Number]% in [Number] years.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Earned [Type] award while facilitating business through new programs and initiatives.
  • Implemented marketing and sales campaigns to effectively brand [Product or Service].
  • Identified client needs, built relationships and overcame objections to drive sales.
  • Generated average of $[Number] in sales while securing [Number]% goal attainment performance ratio.
  • Achieved [Timeframe] sales goals by promoting [Product or Service] and enrolling clients by explaining programs and services to interested individuals.
  • Enhanced marketing and sales strategies to increase profitability by [Number]% and develop organizational pipeline.
  • Executed [Number] sales from manufacturers to customers to improve profitability by [Number]%.
  • Minimized process lags through [Task] and [Task].
  • Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
  • Recommended accurate and effective solutions to customers after identifying problems.
  • Managed all sales plan activities, including [Task] and [Task], resulting in [Result].
  • Exceeded sales goals by at least [Number]% for [Number] quarters in row.
  • Utilized professional sales techniques to persuasively communicate with clients.
  • Pursued minimum of [Number] new leads each month.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Attended over [Number] advanced training sessions and conferences to increase [Type] and [Type] product knowledge and productivity.
  • Helped resolve client problems quickly with superior customer service.
  • Increased revenue by acquiring new customers and determining needs to offer relevant products.
  • Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
  • Exceeded sales goals by [Number]% to increase revenue and facilitate selling of [Product or Service].
  • Initiated sales strategies by recruiting new clients through approved methods.
  • Efficiently solved complex problems that impacted management.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
  • Determined problem areas and resolved issues related to profitability and business objective achievement.
  • Utilized effective communication and active listening skills to create client rapport to grow profitability.
  • Provided sales consultations on functional and stylistic benefits of each custom product.
  • Created and executed reorganization plan, training and development programs and implemented process improvements.
  • Increased revenue by [Number]% in [Timeframe] and achieved all sales goals for [Timeframe].
  • Contacted customers and prospects to generate new business for [Type] projects to achieve company goals.
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
  • Cultivated sales and new business opportunities in new markets to achieve bottom-line results.
  • Leveraged proven sales methods to increase revenue by [Number]% and surpass sales objectives by [Number]%.
  • Automated [Type] contact management system, resulting in better client organization and goal alignment.
  • Completed customer contracts and warranties as part of administrative aspects of sales.
  • Set up over [Number] new accounts in [Timeframe].
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Cold-called leads and closed [Number] sales over [Timeframe].
  • Resolved [Type] issues that impacted sales and business outcomes.
  • Coached [Number] sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings [Number]%.
  • Fostered close-nit partnerships with customers to uncover and meet specific goals.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Effectively sold [Number]% of inventory, reducing units by [Number].
  • Liaised between parties to coordinate schedules, payments and allocations while managing customer accounts.
  • Retained excellent client satisfaction ratings through [Task] and [Task].
  • Educated senior staff on product usage and maintenance.
  • Planned over [Number] annual [Type] events to strengthen brand initiatives and maximize outreach.
  • Catered product launches specifically and successfully towards clientele to meet business objectives and support customer relations.
  • Revitalized life insurance product profits to over $[Number] in [Timeframe].
  • Generated and followed up on lead lists resulting from specific marketing campaigns.
  • Built business by hosting and attending events, launching special promotions and reaching out to local experts.
  • Proactively managed client correspondence and recorded all tracking and communications.
  • Trained and mentored [Number] new sales representatives.
  • Set up calendar with customer birthdays and other special events for personal touch.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Coordinated trade shows and created marketing collateral to reach greater potential customers.
  • Exceeded established sales goals and increased client retention by [Number]%.
  • Resolved all issues efficiently and enhanced customer satisfaction ratings from [Number]% to [Number]% in [Timeframe].
  • Drove business development through proactive networking and relationship-building strengths.
  • Documented all customer interactions using [Software] and [Software] to capture data in processing system.
  • Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics for [Product or Service].
01/2012 to 01/2015 General Manager Fast Lanes Of America | City, STATE,
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and [Task].
Expected in 05/2012 High School Diploma | Edmond North High School, Edmond, OK, GPA:
Expected in | University of Central Oklahoma, Edmond, OK GPA:

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Resume Overview

School Attended

  • Edmond North High School
  • University of Central Oklahoma

Job Titles Held:

  • Sales Representative
  • Sales Representative /Merchandiser
  • General Manager


  • High School Diploma

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