- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Successful Inside Sales Representative adept at exceeding sales objectives. Persuasive communicator and analytical problem solver skilled in uncovering customer needs and matching with company offerings. Offering 8 plus years of sales excellence.
- Account Servicing
- Sales
- Customer Relations
- Mail Handling
- Multi-line Telephone Systems
- Time Sheet Review
- Payroll Processing
- Accounts Receivable
| Software and computer skills in:
- Outlook
- ISolved Timeforce
- OneDrive
- SlimCD
- Excel
- Word
- Magento
|
Sales Representative, 04/2012 to Current
Amplifon Usa – Monterey, CA,
Sales Representative Tasks
- Answers customers' questions regarding products, prices and availability.
- Develops strategic relationships with existing customers to drive revenue growth, while conducting calls with prospects.
- Obtains and submits orders for processing.
- Collects information on sales and service issues to provide effective resolutions.
- Uses computing information services CRM to maintain detailed contact logs and account records.
- Creates and updates customer accounts with relevant information.
- Answers average of 35 incoming customer calls daily.
- Maintains up-to-date knowledge of all available products.
- Sets up new accounts, payment methods and establishes customer credit.
- Determines needs and delivers solutions to customers.
- Emphasizes product features based on analysis of customers' needs.
- Collaborates with vendor representatives and company customers to set up optimal delivery schedules.
- Collaborates with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answers inquiries and resolves or escalates issues to management personnel for problem resolution.
Accounts Receivable & Collections Tasks
- Collects invoice payments from clients and updates account balances.
- Produces, distributes and tracks monthly invoices for clients.
- Properly applies customer remittances to outstanding account balances.
- Prepares and mails invoices to customers, processes payments and documents account updates.
- Contacts clients with past due accounts to formulate payment plans and discuss restructuring options.
- Processes bill reminders and consults with third-party collection agency to resolve past-due customer accounts.
- Reviews accounts on monthly basis to assess aging and pursue collection of funds.
- Manages efficient cash flow reporting, posts cash receipts and analyzes chargebacks, independently addressing and resolving issues.
- Identifies, researches and resolves billing variances to maintain system accuracy and currency.
- Applies more than 150 payments per week.
- Tracks and deposits slips to generate monthly fiscal statements.
- Researches and resolves customer claims related to shortages and returns.
- Processes tax exempt certificates and vendor credit inquiries.
- Enters figures using 10-key calculator to compute data quickly.
- Submits cash and check deposits as well as generates cash receipts to record money received.
Payroll Assistant Tasks
- Completes bi-weekly payroll for company employees.
- Runs/ manages bi-weekly payroll for 28-50 employees in iSolved TimeForce.
- Oversees day-to-day processing of payroll for 25-50 employees, including reviewing of timesheets.
- Monitors and tracks all employees' leave time.
- Pulls internal reports as requested (hours worked, accruals).
- Manages payroll data entry and processing for 28-50 employees to comply with predetermined company guidelines.
- Supports payroll supervisor in all departmental payroll operations by assisting with new hire approvals, updating accruals and entering termination dates.
- Performs calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verifies and submits timekeeping information for accurate and efficient payroll processing.
Receptionist Tasks
- Directs incoming calls to internal personnel and departments, routing to best-qualified department.
- Operates multi-line telephone system to independently handle over 35 calls each day.
- Receives and routes business correspondence to correct departments and staff members.
- Provides clerical support to a number of company employees by copying, faxing and filing documents.
- Collects and distributes messages to team members and managers to support open communication and high customer service.
- Sorts, receives and distributes mail correspondence between departments and personnel.
Hostess , 12/2011 to 04/2012
Shepherd Of The Valley – Howland Corners, OH,
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Planned and executed guest parties by organizing menus, spaces and special requests.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Documented reservations and communicated changes to guests.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Assisted managers with quickly resolving service- and food-related issues.
- Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Informed servers of newly seated parties for speedy service.
Ambassador, 06/2011 to 07/2011
Tiffany & Co. – Bal Harbour, FL,
- Reviewed upcoming events and planned for expected challenges.
- Developed and implemented strategies to improve guest experiences while building loyalty.
- Greeted visitors and answered questions.
- Planned and delivered numerous activities and special events.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
High School Diploma: , Expected in 06/2011
Santana High School - Santee, CA,
GPA:
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