Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Successful Inside Sales Representative adept at exceeding sales objectives. Persuasive communicator and analytical problem solver skilled in uncovering customer needs and matching with company offerings. Offering 8 plus years of sales excellence.

  • Account Servicing
  • Sales
  • Customer Relations
  • Mail Handling
  • Multi-line Telephone Systems
  • Time Sheet Review
  • Payroll Processing
  • Accounts Receivable

Software and computer skills in:

  • Outlook
  • ISolved Timeforce
  • OneDrive
  • SlimCD
  • Excel
  • Word
  • Magento
Work History
Sales Representative, 04/2012 to Current
Amplifon UsaMonterey, CA,

Sales Representative Tasks

  • Answers customers' questions regarding products, prices and availability.
  • Develops strategic relationships with existing customers to drive revenue growth, while conducting calls with prospects.
  • Obtains and submits orders for processing.
  • Collects information on sales and service issues to provide effective resolutions.
  • Uses computing information services CRM to maintain detailed contact logs and account records.
  • Creates and updates customer accounts with relevant information.
  • Answers average of 35 incoming customer calls daily.
  • Maintains up-to-date knowledge of all available products.
  • Sets up new accounts, payment methods and establishes customer credit.
  • Determines needs and delivers solutions to customers.
  • Emphasizes product features based on analysis of customers' needs.
  • Collaborates with vendor representatives and company customers to set up optimal delivery schedules.
  • Collaborates with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answers inquiries and resolves or escalates issues to management personnel for problem resolution.

Accounts Receivable & Collections Tasks

  • Collects invoice payments from clients and updates account balances.
  • Produces, distributes and tracks monthly invoices for clients.
  • Properly applies customer remittances to outstanding account balances.
  • Prepares and mails invoices to customers, processes payments and documents account updates.
  • Contacts clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Processes bill reminders and consults with third-party collection agency to resolve past-due customer accounts.
  • Reviews accounts on monthly basis to assess aging and pursue collection of funds.
  • Manages efficient cash flow reporting, posts cash receipts and analyzes chargebacks, independently addressing and resolving issues.
  • Identifies, researches and resolves billing variances to maintain system accuracy and currency.
  • Applies more than 150 payments per week.
  • Tracks and deposits slips to generate monthly fiscal statements.
  • Researches and resolves customer claims related to shortages and returns.
  • Processes tax exempt certificates and vendor credit inquiries.
  • Enters figures using 10-key calculator to compute data quickly.
  • Submits cash and check deposits as well as generates cash receipts to record money received.

Payroll Assistant Tasks

  • Completes bi-weekly payroll for company employees.
  • Runs/ manages bi-weekly payroll for 28-50 employees in iSolved TimeForce.
  • Oversees day-to-day processing of payroll for 25-50 employees, including reviewing of timesheets.
  • Monitors and tracks all employees' leave time.
  • Pulls internal reports as requested (hours worked, accruals).
  • Manages payroll data entry and processing for 28-50 employees to comply with predetermined company guidelines.
  • Supports payroll supervisor in all departmental payroll operations by assisting with new hire approvals, updating accruals and entering termination dates.
  • Performs calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Verifies and submits timekeeping information for accurate and efficient payroll processing.

Receptionist Tasks

  • Directs incoming calls to internal personnel and departments, routing to best-qualified department.
  • Operates multi-line telephone system to independently handle over 35 calls each day.
  • Receives and routes business correspondence to correct departments and staff members.
  • Provides clerical support to a number of company employees by copying, faxing and filing documents.
  • Collects and distributes messages to team members and managers to support open communication and high customer service.
  • Sorts, receives and distributes mail correspondence between departments and personnel.
Hostess , 12/2011 to 04/2012
Shepherd Of The ValleyHowland Corners, OH,
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Planned and executed guest parties by organizing menus, spaces and special requests.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Documented reservations and communicated changes to guests.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Informed servers of newly seated parties for speedy service.
Ambassador, 06/2011 to 07/2011
Tiffany & Co.Bal Harbour, FL,
  • Reviewed upcoming events and planned for expected challenges.
  • Developed and implemented strategies to improve guest experiences while building loyalty.
  • Greeted visitors and answered questions.
  • Planned and delivered numerous activities and special events.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
High School Diploma: , Expected in 06/2011
Santana High School - Santee, CA,

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