Sales Representative Resume Example

Sales Representative Tasks

• Answers customers' questions regarding products, prices and availability.
• Develops strategic relationships with existing customers to drive revenue growth, while conducting calls with prospects.
• Obtains and submits orders for processing.
• Collects information on sales and service issues to provide effective resolutions.
• Uses computing information services CRM to maintain detailed contact logs and account records.
• Creates and updates customer accounts with relevant information.
• Answers average of 35 incoming customer calls daily.
• Maintains up-to-date knowledge of all available products.
• Sets up new accounts, payment methods and establishes customer credit.
• Determines needs and delivers solutions to customers.
• Emphasizes product features based on analysis of customers' needs.
• Collaborates with vendor representatives and company customers to set up optimal delivery schedules.
• Collaborates with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Answers inquiries and resolves or escalates issues to management personnel for problem resolution.

Accounts Receivable & Collections Tasks

• Collects invoice payments from clients and updates account balances.
• Produces, distributes and tracks monthly invoices for clients.
• Properly applies customer remittances to outstanding account balances.
• Prepares and mails invoices to customers, processes payments and documents account updates.
• Contacts clients with past due accounts to formulate payment plans and discuss restructuring options.
• Processes bill reminders and consults with third-party collection agency to resolve past-due customer accounts.
• Reviews accounts on monthly basis to assess aging and pursue collection of funds.
• Manages efficient cash flow reporting, posts cash receipts and analyzes chargebacks, independently addressing and resolving issues.
• Identifies, researches and resolves billing variances to maintain system accuracy and currency.
• Applies more than 150 payments per week.
• Tracks and deposits slips to generate monthly fiscal statements.
• Researches and resolves customer claims related to shortages and returns.
• Processes tax exempt certificates and vendor credit inquiries.
• Enters figures using 10-key calculator to compute data quickly.
• Submits cash and check deposits as well as generates cash receipts to record money received.

Payroll Assistant Tasks

• Completes bi-weekly payroll for company employees.
• Runs/ manages bi-weekly payroll for 28-50 employees in iSolved TimeForce.
• Oversees day-to-day processing of payroll for 25-50 employees, including reviewing of timesheets.
• Monitors and tracks all employees' leave time.
• Pulls internal reports as requested (hours worked, accruals).
• Manages payroll data entry and processing for 28-50 employees to comply with predetermined company guidelines.
• Supports payroll supervisor in all departmental payroll operations by assisting with new hire approvals, updating accruals and entering termination dates.
• Performs calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
• Verifies and submits timekeeping information for accurate and efficient payroll processing.

Receptionist Tasks

• Directs incoming calls to internal personnel and departments, routing to best-qualified department.
• Operates multi-line telephone system to independently handle over 35 calls each day.
• Receives and routes business correspondence to correct departments and staff members.
• Provides clerical support to a number of company employees by copying, faxing and filing documents.
• Collects and distributes messages to team members and managers to support open communication and high customer service.
• Sorts, receives and distributes mail correspondence between departments and personnel.