Sales Representative resume example with 18+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Resourceful Sales Agent skilled in convincing, persuading and closing sales deals.
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.
Skills
Sales
Client Service
Sales expertise
Staff Training
Customer Relations
Problem solving strength
Policies and Procedures
Work History
01/2018 to 06/2020Sales RepresentativeCarchex | Baltimore, MD,
Trained and mentored new sales representatives.
Increased sales by offering advice on purchases and promoting additional products.
Communicated with customers to understand needs and recommend appropriate solutions.
Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Fostered relationships with customers using account management skills to bolster future sales opportunities.
Helped resolve client problems quickly with superior customer service.
Built strong rapport with clients by understanding needs and clearly explaining products.
06/2014 to 12/2017VolunteerCity Of Oxnard, Ca | Oxnard, CA,
Encouraged donations by supporting community fundraising events and campaigns.
Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
Maintained clean, neat and operational facilities to serve all program needs.
Assisted with special events or programs.
06/2015 to 02/2017Cashier SpecialistFamily Dollar | City, STATE,
Worked flexible schedule and extra shifts to meet business needs.
Checked identification for proof-of-age for alcohol and tobacco sales.
Maintained cash drawer of $300 or more per shift.
Worked closely with shift manager to solve problems and handle customer concerns.
Quickly and accurately counted drawers at start and end of each shift.
Assisted cashier team with resolving problems and maintaining efficiency.
Helped customers complete purchases, locate items and join reward programs.
Managed special actions such as returns processing and payment reversals for team members.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Answered questions about store policies and addressed customer concerns.
Assisted customers by answering questions and fulfilling requests.
Restocked and organized merchandise in front lanes.
Collected and authorized payments of guests.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Reviewed weekly sales ads and monitored price changes.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Greeted over 150 customers per day.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
06/1998 to 08/2010Sales Associate & InstallerStar Trackers Satellites & Antenna | City, STATE,
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Solved customer challenges by offering relevant products and services.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Maintained customer satisfaction with quick and professional handling of product returns.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Worked alongside retail representatives to enhance product presentations and advertising collateral.
Processed product returns and assisted customers with other selections.
Maintained records related to sales, returns and inventory availability.
Prepared large cash deposits with zero discrepancies.
Completed orders and organized product deliveries to meet customer timetables.
Provided positive first impressions to welcome existing, new and potential customers.
Achieved perfect attendance and on-time record.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
Expected in | Charles Stewart Mott Community College, Flint, MIGPA:
Expected in 05/1989Diploma | Flint Southwestern High School, 12th St Flint, MI, GPA:
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