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Sales Representative Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Team-oriented self-starter bringing 5 years in training, staff development, leadership, and sales experience. Exceptional communication, analytical and organizational skills. Seeking Training manager position to continue to grow within the organization while utilizing the skills amassed throughout my career and roles. Extremely passionate about sharing and compounding knowledge throughout various departments and value relationships within all teams. I love to see people succeed, and providing them the resources to continue growing in our business of vacation ownership to provide our sites with longevity.

Skills
  • Account servicing
  • Lead prospecting
  • Service Agreements
  • Sales Closing
  • Customer service
  • Interpersonal communication skills
  • Problem solving strength
  • Customer Relations
  • Retention strategies
Education
Northampton Community College Northampton, PA, Expected in 05/2013 Associates of General Studies : - GPA :

Awarded Dean’s List 2007, 2008

East Stroudsburg North High School East Stroudsburg, PA, Expected in 06/2003 Diploma : - GPA :

Graduated with 3.0 GPA

Work History
Cascades - Sales Representative
Buffalo, NY, 09/2015 - Current
  • Maintained routine communication with owners to assess overall satisfaction, resolve complaints and promote new offerings.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Developed strong rapport with customers and created positive impression of vacation ownership industry and Wyndham Vacation Ownership.
  • Trained and mentored 8 new sales representatives.
  • Upgraded existing owners by focusing on value, benefits, and differentiating product offerings.
  • Enrolled new members into Club Wyndham focusing on their vacation needs, aspirations, and aligning the product to meet those ends.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Excelled at converting fixed weeks to vacation ownership.
  • Helped resolve client problems quickly with superior customer service.
  • Maintained a low recission rate well below the company standard.
Securitas Security Services Usa, Inc. - Multi Site Trainer
Grove City, OH, 01/2019 - 03/2020
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Trained sales representative on how convert weeks to points.
  • Specialist presenter for owners and non-owners.
  • Provided coverage for management to cover time off.
  • Trained all sales representatives who were not meeting vpg minimums.
  • Trained all sales representatives on fixed week owners.
  • Trained marketing on sales process.
  • Compiled running reports for metrics at both sites for representative including VPG.
  • Provided all upskill training for policies, technology updates for ipads, and sales processes.
  • Maintained great retention rate per class, preventing a high turnover rate.
  • Traveled between Vermont and Pennsylvania monthly to keep sites updated on new company information.
  • Drove business success by maintaining and applying knowledge of sales, promotions and policies , piloting new technology, and inspired excitement around new company initiatives.
  • Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
  • Mentored new hires, resulting in stronger staff development and increased productivity
  • Quickly adapted training plans for new hire needs, keeping timelines, budgets and desires in mind.
  • Focused on TO and site needs to create revenue for all locations of responsibility.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Quoted prices and credit terms to prepare sales contracts.
  • Organized and coordinated meetings and conference calls with various individuals.
Allied Barton Security Services - Lead Officer
City, STATE, 08/2011 - 09/2015
  • Meet, greet, and direct clientele.
  • Perform visual presentations of facilities and rules/regulations.
  • Drive and maintain company vehicle.
  • Document and report incidents directly to police and FDA.
  • Manage a team of 4 security officers.
  • Monitor alarms, doors, documents, and PTZ cameras.
  • Actively patrolled assigned areas to prevent and detect roadway crimes.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways.
  • Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
  • Led team of 4 guards in monitoring interior and exterior of J&J facility.
  • Ran personnel recruitment background investigations and interviewed potential job candidates.
  • Processed, verified and utilized tips to initiate speedy resolutions for investigations.
  • Maintained tight controls during static and mobile surveillance operations to protect validity and usefulness of evidence collected.
  • Developed efficient organizational system for case records, reports, logs and agendas.
  • Monitored use of best practices at all levels and implemented corrective actions to bring employees into compliance.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
  • Generated reports of findings to help management with making key decisions.
Accomplishments
  • Achieved fast track five times in 2 years at Wyndham.
  • Ranked twelfth in the company at Wyndham in January, 2016.
  • Awarded Rookie of the year for selling $812,396 at Wyndham.
  • Achieved Century Club at Wyndham for quarter 2 of 2017.
  • Ended the year at 93 out of the top 100 representatives in 2018 with 184 tours taken and $341,612 in volume, frontline VPG 1,856 and 7.2 recission.
  • Director of Sales awarded me MVP of Frontline in February 2019.
  • Mic Sidel noted on my yearly review that I am an exceptional contributor to both my assigned sites as of close of 2019.
  • 133.5 tours taken $479,217 in volume, Inhouse VPG 3,180 and only 1 deal cancelled.
  • Listed in January 2021 issue of TED's heroes for excellent customer service by being customer obsessed.
  • Consistently maintain a low recission rate well below corporate standard.
  • Maintained great retention rates that resulted in longevity in employees at both sites.

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Resume Overview

School Attended
  • Northampton Community College
  • East Stroudsburg North High School
Job Titles Held:
  • Sales Representative
  • Multi Site Trainer
  • Lead Officer
Degrees
  • Associates of General Studies
  • Diploma