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Sales Representative Resume Example

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SALES REPRESENTATIVE
Professional Summary

Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Bringing three years of related experience. Also, very vigilant and dedicated warehouse worker familiar with forklift and hand truck equipment operation and maintenance. Skilled at efficiently moving materials across all areas to help teams meet demanding objectives. Fluet english abilities and 1+ years of warehouse/production experience.

Work History
Sales Representative, 08/2020 - CurrentAspen Exteriors Inc., Ramsey, MN
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with new customers.
  • Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Prospected to increase sales lead pipeline and and converted leads into new customers.
  • Developed new business relationships and maintained existing through regular communications and effective account management.
  • Built relationships with customers and community to promote long term business growth.
  • Exceptional computer skills
  • Prioritized tasks and projects to meet tight deadlines.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Performed required travel for training and scheduled events.
  • Presented information to customers, peers and all levels of management.
  • Established new accounts through cold calling and personal visits to potential customers.
Forklift Operator, 02/2020 - 09/2020Triumph Foods, Saint Joseph, MO
  • Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
  • Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.
  • Completed inventory cycle counts and documented all information in cycle reports to give to supervisor.
  • Updated tracking systems to document movements and determine proper area for storage.
  • Prevented waste when transferring materials between transport containers and processing equipment.
  • Boosted team efficiency by moving materials with forklifts, cranes and other equipment.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated all loaders, equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Removed orders from storage, wrapped and staged for shipments.
  • Unloaded trucks and rail cars and moved materials to staging area.
  • Worked in team environment to maintain high levels of productivity.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Loaded, transported and stacked materials.
  • Handled multiple tasks simultaneously to maximize work efficiency.
  • Placed overstocked items in temporary storage.
  • Stacked merchandise on both partial and full pallets and removed empty pallets from sales floor.
  • Located proper slots on storage racks and set pallets in place with forklift.
  • Maneuvered swivel-hooks, hoists and elevating platforms to move materials.
  • Communicated with floor managers to determine merchandise placement.
  • Monitored area for pedestrian and vehicular traffic while operating various types of equipment, including forklift, high-lift and hand rider trucks.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.
  • Moved pallets of merchandise using electric forklifts and electric pallets.
  • Removed plastic and straps from pallets to facilitate unloading.
Customer Service Representative, 05/2019 - 02/2020Results Computing Corp., Saint Joseph, MO
  • Provided information to customers regarding Sprint's charge card and loyalty program and helped to open and activate new accounts.
  • Educated customers on promotions to enhance sales.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Drove team revenue totals by bringing in over $1,700 in sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 95% decrease in cancellations.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Answered up to 35 incoming calls in busy, fast-paced global call center.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Answered over 5 calls per hour to meet fast-paced call center demands.
  • Addressed escalated customer service issues sent from sprint stores and retention teams to save customer relationships.
  • Initiated termination of customer contract upon request.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Helped 4 customers every hour by approaching conversations with positive attitude and determination to save.
  • Entered customer interaction details in computer to track requests, document problems and record solutions offered.
Crew Member, 08/2017 - 12/2018White Castle Management Co, St Louis, MO
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Operated as full-service food provider in fast-food, establishment by taking orders, preparing meals and collecting payments.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Collaborated with team members to complete orders.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Supported great dining and meal experiences for guests.
  • Adhered to company safety standards, including keeping foods at safe temperatures and sanitizing procedures.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Cooked batches of food according to standard recipes.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Prepared and expedited food orders to support waitstaff and other team members.
Education
High School Diploma, 05/2018
Pattonville Sr. High School - Maryland Heights, MO
  • Continuing education in Accounting
  • Awarded Top 25 Player In State For Football
  • Awarded Most Valuable Defensive Player Of The State
  • Awarded All-State Offensive/Defensive Player
  • Awarded M.V.P. for my high school
  • Member of Football, Basketball, Track, & Baseball Team
  • Received Football Scholarship
No Degree
Missouri Western State University - Saint Joseph, MO
  • Member of I.U.B.A. Club
  • Continuing education in Accounting
  • Was Member of Football Team
Affiliations
  • Member of Church of God
Skills
  • Lead prospecting
  • Account servicing
  • Service Agreements
  • Sales Closing
  • Network Development
  • Sales
  • Policies and Procedures
  • Interpersonal communication skills
  • Performance improvement
  • Account development
  • Customer Relations
  • Customer service
  • Strategic Planning
  • Client Service
  • Sales marketing
  • Problem solving strength
  • Superior organizational skills
  • Persuasive negotiator
  • Energetic and driven
  • Team Leadership
  • Basic math functions
  • Customer focused-service
  • Tech-savvy
  • Excellent presentation skills
  • Multitasking ability
  • Motivated team player
  • Mathematics
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Resume Overview

Companies Worked For:

  • Aspen Exteriors Inc.
  • Triumph Foods
  • Results Computing Corp.
  • White Castle Management Co

School Attended

  • Pattonville Sr. High School
  • Missouri Western State University

Job Titles Held:

  • Sales Representative
  • Forklift Operator
  • Customer Service Representative
  • Crew Member

Degrees

  • High School Diploma , 05/2018
    No Degree

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