Sales Representative Resume Example
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SALES REPRESENTATIVE
Summary
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 3+ years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Skills
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Experience
Sales Representative | 06/2017 to CurrentCrane Co. - West Caldwell , NJ
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
- Contacted new and existing customers to discuss how specific products could meet needs.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Developed customized sales techniques to successfully sell and upsell clothing and music services to new and existing clients.
- Maximized efficiency and time management by effectively planning and organizing client routes within territory.
- Generated 5-10+ leads per month and worked to convert customers with 80% success rate.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Server | 07/2020 to 02/2021Watermark Retirement Communities - Ringwood , IL
- Greeted customers with personable attitude and smile, answered questions and recommended specials, wine and desserts to increase profits.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Provided exceptional service to 35-120 customers per day at establishment.
- Upsold customers and optimized table-turns to outperform average sales by 25-30%.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Automobile Service Representative | 05/2019 to 07/2019Classic Bmw - City , STATE
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Provided information about sales processes, warranty requirements and service standards.
- Gave detailed information regarding operation of standard and optional vehicle features.
- Shared detailed information regarding automobile servicing options to help customers make decisions.
- Resolved customer concerns with friendly and knowledgeable service.
- Educated customers on service plans, including upgrades.
- Assessed customer needs and upsold products and services to maximize servicing sales.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Delivered service and support to each customer, paving way for future business opportunities.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Education and Training
Lebanon Trail Highschool - - City,State | | High School Diploma05/2020
The University Of Texas At Dallas - - City,State | | Bachelors of BusinessInformation Technology, Expected in 05/2024
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Resume Overview
School Attended
- Lebanon Trail Highschool
- The University Of Texas At Dallas
Job Titles Held:
- Sales Representative
- Server
- Automobile Service Representative
Degrees
- Lebanon Trail Highschool - City , State | High School Diploma
The University Of Texas At Dallas - City , State | Bachelors of Business
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