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Sales Representative Resume Example

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SALES REPRESENTATIVE
Summary

Customer-oriented, strategic-thinking sales professional with over 6 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions. High-energy sales leader with proven relationship-building skills and significant background working with customers. Consistently drive sales and bring in new customers with prospecting expertise and persuasive negotiation expertise. Sales Representative trained in all aspects of customer relations, contract preparation and route management. Organized, detail-oriented and resourceful. Seeking ground-floor position with growing company. Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced and considered team-oriented.

Skills
  • Relationship selling
  • On-site product demonstrations
  • Post-sales support
  • Sales closing
  • Territory sales
  • Product management and pricing
  • Account management
  • Client account management
  • Prospecting skills
  • Promotional planning
  • Sales development
  • Personnel training
  • Market research and analysis
  • Customer retention abilities
Experience
Sales Representative, Company Name, November 2019-CurrentCity, State
  • Promoted branding initiatives, implementing effective marketing and sales campaigns.
  • Produced incremental revenue to customers through cross-selling and upselling additional products and services.
  • Monitored sales of [Type] products to [Industry] customers to track trends and adjust market scope.
  • Improved profitability and pipeline with multiple marketing channels and sales strategies.
  • Maintained database of customer and sales information using [Software].
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Used [Software] to generate and manage leads.
  • Introduced customers to new offerings and updated accounts.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Cold called business leaders to initiate inclusion in sales strategies.
  • Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Interfaced with customers to resolve problems quickly.
  • Developed solutions to meet market gaps and drive company sales.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Approached customers with consultative mentality to uncover and meet specific requirements.
Customer Service Cashier, Company Name, July 2019-November 2020City, State
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Greeted customers warmly and responded to requests for information.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products.
  • Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Processed returned items in accordance with store policy.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Helped customers find specific products, answered questions and offered advice.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
  • Processed customer payments quickly and returned exact change and receipts.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Counted product stock to maintain inventory records.
  • Assisted with purchases, locating items and signing up for rewards programs.
Customer Service Specialist, Company Name, January 2019-June 2020City, State
  • Recommended improvements to products and services to mitigate complaints.
  • Reviewed account and service histories to identify trends and issues.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Referred customers to business partners based on individual preferences and demographics.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Documented conversations with customers to track requests, problems and solutions.
  • Drove revenue by promoting products and services for sales conversions to meet monthly sales goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Assisted customers in making payments on accounts, setting up payment plans when eligible.
  • Automated office operations while managing client correspondence, record tracking and data communications.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Handled customer complaints promptly and effectively.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Education and Training
High School DiplomaJones County High School, , CityStateMay 2007
MULITIED SKILLED MEDICAL ASSISTANT , , AMERICAN PROFESSIONAL INSTITUTE , , CityMarch 2009
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Resume Overview

School Attended

  • Jones County High School
  • AMERICAN PROFESSIONAL INSTITUTE

Job Titles Held:

  • Sales Representative
  • Customer Service Cashier
  • Customer Service Specialist

Degrees

  • High School Diploma

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