LiveCareer-Resume

sales representative resume example with 6 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.

Skills
  • Post-sales support
  • Inside and outside sales
  • Product management and pricing
  • On-site product demonstrations
  • Front desk operations
  • Referral verification
  • HIPAA guidelines
  • Technologically savvy
  • Telephone etiquette
  • Proficient in Microsoft
  • Patient callbacks
  • Records management
  • Records maintenance
  • Analytical
  • Supervision & leadership
  • Friendly, positive attitude
  • People skills
  • Training & development
  • Communication
  • Team building
  • Problem resolution
  • Multitasking
  • First Aid/CPR
  • Client satisfaction
  • Proper phone etiquette
  • Database management
  • Cash management experience
  • Coordination skills
  • Spreadsheet management
  • Planning & organizing
  • Customer service
  • Troubleshooting malfunctioning equipment
  • Point of sale systems proficiency
  • Drug inventory control
  • Pharmacy operations
  • Ordering and stocking medications
  • Stocking shelves
  • Verifying orders
  • Proper labeling procedures
  • Problem-solving skills
  • Supporting pharmacy operations
  • Preparing bulk medications
  • Workflow Optimization
  • Resolving customer issues
  • Strong listening talents
  • Great eye for detail
  • Report preparation
  • Precise
  • Quality control
  • Proofreading and editing
  • Data entry
  • Data entry experience
  • Excellent spelling skills
  • Critical thinking
  • Reliable & trustworthy
  • Basic math
  • Decision-making
  • Staff development
  • Issue and conflict resolution
  • Lead generation
  • Conflict resolution
  • Team management
  • Organizational skills
Experience
01/2022 to Current Sales Representative Westlake Chemical | Novi, MI,
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Monitored customer order process and addressed customer issues.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Demonstrated product features to align with customer needs.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed key customer relationships to increase sales.
  • Created successful strategies to develop and expand customer sales.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Used CRM database to track referral and appointment data.
  • Collected payments and provided accurate change.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered customer questions, shared product knowledge and researched pricing and availability.
  • Helped customers find specific products, answered questions and offered product advice.
  • Stayed up to date on company products and services to support sales objectives.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Conferred with customers to understand needs, recommend products and solve after-sale issues.
  • Suggested products and services to match customers' stated needs and preferences.
  • Listened to customers to understand needs and refer to optimal services.
  • Continuously met sales goals via strategic prospecting.
  • Kept accurate and detailed client records comprised of demographics, client contacts and follow-ups.
  • Maintained high feedback ratings from customers by responding quickly to questions and problems.
07/2021 to 11/2022 DME Coordinator Breg, Inc. | Orlando, FL,
  • Enhanced performance through collaboration with diverse teams.
  • Maintained records of customer needs and preferences.
  • Planned and managed operations to achieve objectives within budgets.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Guided employees in handling difficult or complex problems.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Resolved customer complaints or answered customers' questions.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Scheduled and confirmed appointments.
  • Planned and delegated work to meet project and production goals.
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Conducted patient intake interviews to collect medical information and insurance details.
08/2017 to 07/2021 Pharmacy Technician Waterbury Hospital | Watertown, CT,
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Prepared prescription transfers to other pharmacies.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Verified prescriptions and drug labels, documents and packages.
  • Promoted supplement and nutritional products to maximize sales and customer wellness.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Established and updated patient profiles, medications and insurance details.
  • Supervised inventory levels to maintain adequate supply of medications and medical supplies.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Adhered to infection control policies and procedures to prevent spread of disease.
  • Prepared pricing and instruction labels for placement on prescriptions.
  • Compiled customer demographic, allergy and medical history background.
  • Received, reviewed, dispensed and labeled over [Number] prescriptions daily.
  • Closely inspected medications to determine accuracy of identities, strengths and purities.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Processed prescription transfer requests from competitors.
  • Verified and filled over [Number] prescriptions per day in busy [Type] pharmacy setting.
  • Educated patients on prescription instructions and answered questions regarding drug side effects.
  • Verified and filled medications for up to [Number] patients per day, maintaining [Number]% accuracy.
  • Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
  • Requested scripts from doctors and verified insurance and coding.
  • Merchandised related products to drive pharmacy department sales.
01/2017 to 08/2017 Deli Clerk Mississippi Market Natural Foods Co-Op | Saint Paul, MN,
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Followed recipes and customer requests to prepare meals.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Responded to customer questions regarding product availability.
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Informed customers of deli specials to increase profits.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Offered samples to promote and upsell specials.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Documented and entered special orders for event catering and party trays.
  • Maintained work areas to reduce potential for illness or injury.
Education and Training
Expected in 05/2014 to to High School Diploma | Fountain Lake Charter High School, Hot Springs, AR GPA:

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Resume Overview

School Attended

  • Fountain Lake Charter High School

Job Titles Held:

  • Sales Representative
  • DME Coordinator
  • Pharmacy Technician
  • Deli Clerk

Degrees

  • High School Diploma

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