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Sales Representative Resume Example

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SALES REPRESENTATIVE
Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. I am Knowledgeable and dedicated customer service professional with extensive experience in this industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Microsoft (5 years), Accounting (4 years), Collections (3 years), Communications (5 years),
  • Organizational Skills (5 years), Customer Service (5 years), Management (3 years), Money Handling (5
  • Years), Typing (5 years), Multi-Line Phone System (3 years), Cashier (5 years)
  • Accounting
  • Artist
  • Cashiering
  • Cashier
  • Consultant
  • Contracts
  • Credit
  • Customer
  • Service
  • Customer Service
  • Customer service skills
  • Financing
  • Financial
  • Leadership
  • Managing
  • Money
  • Organizational Skills
  • Phone System
  • Problem solving
  • Sales
  • Selling
  • Shipping
  • Supervisor
  • Telephone
  • Typing
  • Account servicing
  • Service Agreements
  • Sales Closing
  • Policies and Procedures
  • Expense reporting
  • Product promotions
  • Problem solving strength
  • Client Service
  • Account development
  • Interpersonal communication skills
  • Systems and software programs
  • Staff Training
  • Performance improvement
  • Customer service
  • Customer Relations
  • Records management
  • Store opening and closing
  • Sales expertise
  • Product and service sales
  • POS Systems
  • Inventory Control
  • Cash Handling
  • Sales Reporting
  • Sales Contracts
  • Product Knowledge
  • Customer Accounts Management
  • Product Sales
  • Cash Register Operation
  • Point of sale knowledge
  • Organization
  • Problem resolution
  • Project organization
  • Team management
  • Relationship development
Work History
Sales Representative, 08/2020 to Current
Cricket Wireless – Reno, NV
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Generated brand awareness and positive product impressions to increase sales.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Welcomed customers and provided assistance in locating and purchasing products.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Answered customer questions regarding merchandise and pricing.
  • Meeting daily goals
  • Doing daily deposits
  • Checking emails
Senior Office Customer Service Lead, 09/2015 to 08/2020
RCwilley – Reno, NV
  • Greet and interact with customers by telephone or in person and provide information about merchandise and/or services.Perform transactions by collecting payments or financing on credit account, taking leader ship.
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Conferred with senior management to handle and correct disciplinary or knowledge issues.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • Planned schedules and workflows based on expected customer demands.
  • Stepped up to assist customer service manager with complaints and issues during times when department was short-staffed.
  • Managed more than 100's accounts.
  • Took cash and credit card payments via phone, in person and through email.
  • Checked status of orders and back-ordered products to coordinate efficient shipments.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
Sales Associate, 05/2020 to 08/2020
Sprint – Sparks, NV
  • Selling products to new and existing customers
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Prepared cash deposits up to thousands with zero discrepancies.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Utilized effective communication and active listening skills to create client rapport to grow profitability.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Front End Supervisor, 08/2014 to 05/2015
Ross – Sparks, NV
  • Promoted importance of security and customer tracking to minimize store losses.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed customer service duties by greeting customers daily and informing customers about products.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Supervised administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
Education
High school diploma: 2014
Hug high school - Sparks, NV
Accomplishments
  • Computer skills: Microsoft word, outlook, and excel.
  • Reliable, flexible, and hard working.
  • Excellent communication skills.
  • Adapt to Situations: Learn a new task and/or work in a different area with different co- workers.
  • Motivate Others: Help keep others' spirits up and encourage them to do their best.
  • Energetic: Lots of energy to use at work and at play.
  • And I'm really out going and always a helpful person.
  • Confident: Believe within and feel good about yourself.
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Resume Overview

Companies Worked For:

  • Cricket Wireless
  • RCwilley
  • Sprint
  • Ross

School Attended

  • Hug high school

Job Titles Held:

  • Sales Representative
  • Senior Office Customer Service Lead
  • Sales Associate
  • Front End Supervisor

Degrees

  • High school diploma : 2014

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