sales representative resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Scheduling and Coordinating
Employee Coaching and Motivation
Staff Training
Report Preparation and Analysis
Mentoring New Hires
Past Due Account Management
Spanish Fluency
Friendly and Relatable
Courteous with Strong Service Mindset
Calm and Professional Under Pressure
Microsoft Exchange
Patient and Empathetic
Problem solving strength
Work History
05/2021 to CurrentSales RepresentativeMcclung-Logan Equipment Company, Inc. | Baltimore, MD,
Provided best-in-class real-time sales support for customers while leading by example for sales team members.
Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
Volunteered for extra shifts during migration and other busy periods to alleviate staffing shortages.
Coordinated responses and resources to handle special client requests.
Encouraged departmental employees to present positive, energy and focusing on department goals.
Improved metrics through consistent hard work and dedication.
Adhere to company policies and scripts to constantly achieve call-time and quality standards.
Collaborated with teams to complete migrations of customers accounts.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Entered customer interaction details in sales system to track requests, document problems and record solutions offered
Received multiple positive reviews acknowledging dedication to excellent customer service
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Trained and mentored new sales representatives
07/2018 to 05/2021Office ManagerAimbridge Hospitality | Saginaw, MI,
Performed multiple administrative duties: Created and managed Sales Representative work schedule.
Review and approve time-off requests and timesheets. Review, reconcile and approved commission reports. Approved customer credits.
Performed all staffing-related activities including recruiting, hiring, on-boarding, goal-setting, monitoring, measuring and coaching performance. Conduct regular performance reviews.
Developed and maintained positive relationships with other departments: sales operations, field operations, marketing, product development, training and customer care.
Responded to customers within required turnaround times.
Exceeded productivity targets and sales goals by 100%.
Professional and highly motivated with strong sales coaching and developmental experience in a fast-paced, dynamic Sales environment.
Developed and maintained working knowledge of products and services to deliver timely, accurate information.
Worked with multiple means of communication within fast-paced environment.
Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
Consistently support all efforts to simplify and enhance the customer experience
01/2010 to 01/2018Office ManagerAimbridge Hospitality | San Bernardino, CA,
Coordinated special projects and managed schedules.
Coached new hires on company processes while managing employees to achieve maximum production.
Evaluated employee records and productivity and submitted evaluation reports.
Implemented project management techniques to overcome obstacles and increase team productivity.
Built strong vendor relationships to facilitate favorable pricing on required materials.
Collaborated with clients to address brand imaging and marketing style.
Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Achieved results by working with staff to meet established targets.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Contacted customers and requested financial documentation.
Improved understanding of financial statements, which helped in assessing risk.
Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
Made decisions and recommendations about extending lines of credit.
Minimized accounts receivable collections and reconciled customer billings and statements.
Placed customer accounts on hold due to past due payments.
Proved successful working within tight deadlines and fast-paced atmosphere.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
Coordinated special projects and managed schedules
Delivered performance reviews, recommending additional training or advancements
Implemented project management techniques to overcome obstacles and increase team productivity
Compared vendor prices and negotiated for optimal savings
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
Education
Expected in 08/2015 to to Associates | Business Administration And ManagementAshworth College, Norcross, GAGPA:
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