Sales Representative resume example

As a customer service representative, it was my job to de-escalate problematic customer concerns while maintaining a calm, friendly demeanor while providing accurate information. During my time with this position, i had provided excellent customer service and this has been proven by my continuous high quality scores month after month.

As a Department Manager, i was in charge of a single department per quarter. Those departments rotated per quarter between Kitchen Department, Guest Services Department and People Department.

*Kitchen Department:

Responsible for the amount of product shipped to store

Responsible for Inventory levels.

Responsible for safe work practices while working directly with/

without food products.

Responsible for ensuring that the kitchen area is well maintained.

This includes ensuring equipment is safe to use and routine

maintenance is completed as well as ensuring the kitchen area is up

to health code regulations.

*People Department:

Responsible for hiring employees.

Responsible for training and training schedule for new employees.

Responsible for complete employee roster scheduling.

Responsible for disciplinary actions amongst those who violate

company policies, mandates and practices.

*Guest Services Department:

Responsible for ensuring that all advertisements/displays are

up to date and accurate up to current promotions.

Responsible for ensuring that the outside visuals of the store

are maintained.

Responsible for ensuring that the inside visuals of the store are

maintained.

Responsible for reaching out to guests that have had a bad

experience at the McDonald's on site.

*General Manager:

Responsible for the general operation of the store.

Responsible for ensuring that all 3 departments are up to code

with company policies and regulations.

Responsible for stepping in when needed to assist with the

departments if they are falling behind.

Responsible for critical decisions made in the store such as:

Ordering new equipment that exceeds $1000.

Termination of employment.

Has the ability to override department managers decisions.

Swing Manager:

Responsible for running 8 hour shifts.

Responsible for ensuring that all breaks are given out

on time and in order.

Responsible for ensuring that safe food handling practices

are being followed.

Responsible for enforcing company rules and responsibilities.

Responsible for cleanliness of the site.

Responsible for ensuring the site is running effectively

according to McCopco or Owner/Operator standards.

As a Department Manager, i was in charge of a single department per quarter. Those departments rotated per quarter between Kitchen Department, Guest Services Department and People Department.

*Kitchen Department:

Responsible for the amount of product shipped to store

Responsible for Inventory levels.

Responsible for safe work practices while working directly with/

without food products.

Responsible for ensuring that the kitchen area is well maintained.

This includes ensuring equipment is safe to use and routine

maintenance is completed as well as ensuring the kitchen area is up

to health code regulations.

*People Department:

Responsible for hiring employees.

Responsible for training and training schedule for new employees.

Responsible for complete employee roster scheduling.

Responsible for disciplinary actions amongst those who violate

company policies, mandates and practices.

*Guest Services Department:

Responsible for ensuring that all advertisements/displays are

up to date and accurate up to current promotions.

Responsible for ensuring that the outside visuals of the store

are maintained.

Responsible for ensuring that the inside visuals of the store are

maintained.

Responsible for reaching out to guests that have had a bad

experience at the McDonald's on site.

*General Manager:

Responsible for the general operation of the store.

Responsible for ensuring that all 3 departments are up to code

with company policies and regulations.

Responsible for stepping in when needed to assist with the

departments if they are falling behind.

Responsible for critical decisions made in the store such as:

Ordering new equipment that exceeds $1000.

Termination of employment.

Has the ability to override department managers decisions.

Crew:

As a crew member, we are required to perform all tasks up to expectations as given to us by the manager running the shift. These tasks include: Working the grill, working the assembly line, front line (cash registers) Drive through, maintenance as well as stocking and other tasks delegated to us.