Effective at building and maintaining loyal customer base to maintain consistent revenue streams. Proficient in [Type] CRM software use and lead optimization. Offering exceptional communication and organizational skills combined with industrious, personable and entrepreneurial nature.
Performance-driven [Industry] professional with stellar record of accomplishment in connecting with [Type] customers and driving remarkable [Product or Service] sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Skills
Fast typer
Education and Training
Haliwa Saponi Tribal SchoolHollister , NCExpected in 06/2015 ā āHigh School Diploma: - GPA:
Experience
Liberty Mutual - Sales Representative Medford, OR, 08/2018 - Current
Maintained productive relationships with existing customers through exceptional follow-up after sales.
Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Helped improve and drive business success by delivering sales, credit, warranty and other key metrics.
Planned and followed through with inventory management for each store.
Built positive and productive customer connections to drive consistent sales.
Built client base and promoted products to new and existing clients.
Drove annuity sales to over $[Number] by initiating effective sales techniques.
Generated average of $[Number] in sales while securing [Number]% goal attainment performance ratio.
Monitored customer order process and addressed customer issues.
Managed order process for new and existing customers.
Maintained database of customer and sales information using [Software].
Total Wine - Customer Service Cashier Glendale, AZ, 04/2015 - 12/2016
Operated cash register by swiping barcode items across electronic scanner to record price and collect payment.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Greeted customers and responded to informational requests.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Helped customer locate and select appropriate merchandise throughout store.
Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
Scanned items quickly to keep lines moving and reduce overall wait time.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Properly verified customer identification for alcohol or tobacco purchases.
Processed customer payments quickly and returned exact change and receipts.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Trained new team members in cash register operation, stock procedures and customer service.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Resolved issues with cash registers, card scanners and printers.
Total Wine - Customer Service Cashier Henderson, NV, 03/2014 - 03/2015
Operated cash register by swiping barcode items across electronic scanner to record price and collect payment.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Greeted customers and responded to informational requests.
Counted product stock to maintain inventory records.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Filled beverages and delivered food to customers by [Action].
Processed customer payments quickly and returned exact change and receipts.
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