Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Positive and upbeat Customer Service Specialist bringing 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Bilingual Customer Service Representative.
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- Created and implemented store displays, promoting sales and growth.
- Built positive and productive customer connections to drive consistent sales.
- Improved profitability and pipeline with multiple marketing channels and sales strategies.
- Provided customers with recommendations to promote brand effectiveness and product benefits.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Implemented consultative sales techniques to generate revenues and exceed sales targets.
- Prepared and processed contracts and order forms for new and existing customers.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Improved advertising initiative outreach and building engagement by executing social media and digital marketing campaigns.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Cross-sold additional products and services to purchasing customers.
- Strengthened branding initiatives by coordinating annual events to maximize outreach.
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Followed up after sales to assess satisfaction and identify ongoing requirements.
- Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
- Developed professional sales presentations, seminars and exhibitions to creatively communicate product quality and market comparisons.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Introduced customers to new offerings and updated accounts.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Provided support and empathy while succeeding in competitive sales environment.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
- Followed up after sales to assess satisfaction and identify ongoing requirements.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
- Provided customers with recommendations to promote brand effectiveness and product benefits.
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Processed returned items in accordance with store policy.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answering questions and offering advice.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed customer payments quickly and returned exact change and receipts.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answering questions and offering advice.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer service.
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School Attended
- Oceans High School
Job Titles Held:
- Sales Representative
- Sales Representative
- Cashier/Cook
- Cashier
Degrees
- High School Diploma
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