Highly enthusiastic customer service professional with 7 years client interface experience.Results-driven sales
representative with proven ability to establish rapport with clients.Dedicated Customer Service. Representative motivated
to maintain customer satisfaction and contribute to company success. Knowledge of the fashion and cosmetic industry.
Summary of Skills
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Customer service expert
Excellent communication skills
Strong lead development skills
Persuasive communication expertise
Excellent negotiating tactics
Sales force training
Sales Consistently generated additional revenue through skilled sales techniques.
Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Multi-taskingLesson Planning: Introduced new learning methods to ensure total comprehension for all students.
Developed new learning center for reading assistance.Lesson Planning: Introduced new learning methods to ensure total comprehension for all students.Education Strategies Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory.
Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations.
Counseling Served as student mentor and counselor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions.
Sales Representative June 2015White House Black Market - Houston, TX
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Attended local, regional and national trade shows for product development training as defined by territory needs.Regularly sought opportunities to up sell and add on additional merchandise.Stocked and rotated inventory regularly.Organized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom.Generated leads for new sales through telephone and email contact with customers.
Tax Preparer October 2012 to April 2015Liberty Tax - Houston, TX
Successfully managed the activities of 6Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Addressed negative customer feedback immediately.Resolved customer questions, issues and complaints.Developed rapport with the customer base by handling difficult issues with professionalism. Team members in multiple locations.
Call Center Representative December 2010 to June 2012MCNA Dental Insurance - League City, TX
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.Ran reports and supplied data to fulfill customer report requirements.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Assisted with the development of the call center's operations, quality and training processes.
Debt Consultant February 2005 to February 2011U S Debt Settlement - Houston, TX
Implemented a consultative selling approach on all inbound calls.Conducted business to business telephone sales.Contacted new and existing customers to discuss how their needs could be met with specific products and services.Negotiated prices, terms of sales and service agreements.Responded to all customer inquiries in a timely manner.Maintained detailed account records and contact logs using Credit Cloud..
Bilingual teacher/ ESL teacher August 1995 to May 2001Clear Creek Intermediate - League City, TX
Used a variety of teaching methods such as lectures, discussions and demonstrations.Met with parents and guardians to discuss students' progress at least once per semester.Enforced both classroom and administration policies and rules at all times.Established positive relationships with students, parents, colleagues and administrators.Encouraged discussion of class material to promote critical thinking.Implemented remedial programs for students requiring extra help.Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field.Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times.Helped students develop and improve study methods and habits.
Bachelor of Arts : Education, 2013Rice University - Houston, TX, US
Top 1% of class.Legal Assistant Certificate.Coursework in Paralegal Studies Education
Bachelors of Science : Bilingual and ESL Education scienceSam Houston University - Houston, TX, US