Sales Representative Resume Example
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SALES REPRESENTATIVE
Professional Summary
Administrative Assistant with over 7 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professionalwhen working with little to no supervision.
Skills
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Work History
Sales Representative, 01/2010 to Current
D.R. Horton, Inc. – Temple , TX
D.R. Horton, Inc. – Temple , TX
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maintained records related to sales, returns and inventory availability.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Educated customers on promotions to enhance sales.
- Provided verbal summaries of non-English documents for immediate use.
- Translated documents in English and Spanish.
Attendant/Picker Packer, 07/2015 to 03/2020
Verizon – Naples , NC
Verizon – Naples , NC
- Minimized waste and reduced volume of packaging materials used to prepare shipments.
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Checked inventory and selected products from specific locations based upon customer orders and availability.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Protected materials for transport by correctly packaging products boxes and crates.
- Promoted delivery efficiency by accurately labeling and organizing containers.
- Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment.
- Kept records accurate and current by documenting all movements in thecompany system.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.
- Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Customer Service Cashier/Key Holder Leader, 03/2014 to 07/2015
Dollar General – City , STATE
Dollar General – City , STATE
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Devised and published metrics to measure organization's success in delivering world class customer service.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
- Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Customer Service Agent, 08/2013 to 03/2014
IQor – City , STATE
IQor – City , STATE
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Facilitated communications through management of inbound and outbound customer calls.
- Communicated professionally with colleagues, freelancers and clients.
- Adapted to new applications and maintained knowledge of current technologies.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
Education
High School DiplomaSharpstown International School - City
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Resume Strength
- Completeness
- Measurable results
- Typos
Resume Overview
School Attended
- Sharpstown International School
Job Titles Held:
- Sales Representative
- Attendant/Picker Packer
- Customer Service Cashier/Key Holder Leader
- Customer Service Agent
Degrees
- High School Diploma
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