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Sales Representative Resume Example

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SALES REPRESENTATIVE
Professional Summary

Administrative Assistant with over 7 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Skills
  • Spreadsheet management
  • Program Files Maintenance
  • Correspondence Handling
  • Advanced MS Office Suite Knowledge
  • Paperwork drafting
  • Documentation and control
  • Package routing
  • Internal communications
Work History
Sales Representative, 01/2010 to Current
Company Name – City, State
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Maintained records related to sales, returns and inventory availability.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Educated customers on promotions to enhance sales.
  • Provided verbal summaries of non-English documents for immediate use.
  • Translated documents in English and Spanish.
Attendant/Picker Packer, 07/2015 to 03/2020
Company Name – City, State
  • Minimized waste and reduced volume of packaging materials used to prepare shipments.
  • Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
  • Checked inventory and selected products from specific locations based upon customer orders and availability.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Protected materials for transport by correctly packaging products boxes and crates.
  • Promoted delivery efficiency by accurately labeling and organizing containers.
  • Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment.
  • Kept records accurate and current by documenting all movements in thecompany system.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.
  • Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Customer Service Cashier/Key Holder Leader, 03/2014 to 07/2015
Company Name – City, State
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Devised and published metrics to measure organization's success in delivering world class customer service.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
  • Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Customer Service Agent, 08/2013 to 03/2014
Company Name – City, State
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Communicated professionally with colleagues, freelancers and clients.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
Education
High School DiplomaSharpstown International School - City
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Resume Overview

School Attended

  • Sharpstown International School

Job Titles Held:

  • Sales Representative
  • Attendant/Picker Packer
  • Customer Service Cashier/Key Holder Leader
  • Customer Service Agent

Degrees

  • High School Diploma

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