sales representative resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Empathetic and goal driven individual with proven relationship skills. Consistently on task and striving to resolve a customer's issue. Ability to adjust tone within e-mails or chats to make a customer feel comfortable. Effective at building and maintaining a customer base with rapport. Strives to impress.
Skills
Product management and pricing
Sales closing
Product and service knowledge
Relationship selling
Negotiations
Lead generation
Client account management
Persistent
Inbound and outbound calls
Sales expertise
Script use
Team management
Planning and coordination
Customer service
Team building
Ability to type 70+ WPM
Ability to empathize with customers and deescalate situations
Experience
Sales Representative, 10/2019 - Current Clean Harbors, Inc. – Anacortes, WA,
Remote position
Maintain clean, quiet, and effective workspace
Managed chat and sales software
Follow script and call flow procedures
Managed order process for new and existing customers.
Cross-sold additional products and services to purchasing customers.
Placed orders and answered customer questions over the phone to maximize customer service.
Made recommendations to customers to promote brand effectiveness and product benefits.
Introduced customers to new offerings and updated accounts.
Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Helped improve and drive business success by delivering sales, credit, warranty and other key metrics.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Maintained database of customer and sales information using Clic Software.
Built positive and productive customer connections to drive consistent sales.
Maintained recommended average call time.
Recognized on multiple occasions by customer survey compliments
Lead Generation Specialist, 01/2014 - 12/2014 Doubledutch – Virtual, AL,
Input lead data and verified information accuracy.
Conducted cold calls to initiate contact or follow-up with prospects and qualify leads based on Hewlett Packard criteria.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Collaborated with others to discuss new server opportunities.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved operations by working with team members and customers to find workable solutions.
Kept accurate records of customer's demographics
Customer Service Representative, 07/2013 - 12/2013 Alorica Inc. – Fredericksburg, VA,
Remote position
Maintain clean, quiet, and efficient workspace
Answer calls and record customer's information for The Health Insurance Marketplace
Answer calls and place orders for Shark, Tommy Copper, etc.
Responded in friendly and expert fashion to answer questions about each offering, price structures and availability.
Salesperson/Crew Trainer, 02/2010 - 12/2013 Beth Israel Deaconess Medical Center – Lexington, MA,
Instructed new team members on correct procedures for all areas of operations.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Documented needs for performance improvement, safety and customer service to optimize operations.
Stayed up to date on requirements of all team positions to optimize training.
Lent hands-on training services to maximize employee efficiency.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Offered product and service consultations and employed upselling techniques.
Accounts Payable Clerk, 01/2009 - 12/2009 Increte Of North Florida – City, STATE,
Created receiving reports and updated vendor balance sheets to record accounts payable.
Reconciled monthly statements and transactions to keep records accurate and current.
Maintained accounting ledgers by verifying and posting account transactions.
Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
Assessed data and information to check entries, calculations and billing codes for accuracy.
Assisted with month-end and year-end closings to support accounting system accuracy.
Coded invoices and other records to maintain organized and accurate records.
Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
Gathered information to produce accounts payable reports for review.
Worked closely with department personnel to produce accurate and timely bills.
Prepared weekly payroll for team of salaried and hourly employees.
Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
Performed administrative tasks to support strategic initiatives.
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Compiled budget documents and monitored costs to maintain control systems.
Education and Training
GED: , Expected in 01/2011 - Lanier Technical College - Winder, GA, GPA: Status -
BBA: Human Resources Development, Expected in - American InterContinental University - Schaumburg, IL GPA: Status -
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