(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Motivated sales professional manager with history of taking on leadership roles in competitive environments. Skilled networker offering remarkable interpersonal and communication skills. Known for excellent salesmanship and dedication to increasing profits. High-performing Automotive Sales Manager with many years of background meeting or exceeding customer acquisition and revenue growth targets by maximizing sales team potential through aggressive recruiting, objectives setting, coaching and performance monitoring strategies. Leverages new and used inventory control skills, excellent training and internet sales process success and deploys current technologies to achieve sales goals. Consistently engages with customers to build base of referrals and repeat business and creates annual forecasts and budgets through solid understanding of dealership operations, including all aspects of sales and finance.

  • Account servicing
  • Lead prospecting
  • Service Agreements
  • Sales Closing
  • Customer service
  • Account development
  • Staff Training
  • Product promotions
  • Client Service
  • Performance improvement
  • Sales expertise
  • Strategic Planning
  • Interpersonal communication skills
  • Records management
  • Expense reporting
  • Customer Relations
  • Problem solving strength
  • Bookkeeping
  • Multi-line phone proficiency
  • Filing and data archiving
  • Business administration
  • Accounting familiarity
  • Project planning
  • Business operations
  • Relationship development
  • Supervision
  • MS Office
  • Operational improvement
  • Team management
  • Project organization
  • Excellent researching skills
  • Excellent presentation skills
  • Excellent balance and coordination
  • Excellent problem-solving skills
  • Excellent telephone demeanor
  • Excellent analytical and problem-solving skills
  • Excellent work ethic
  • Excellent written and oral communication
  • Bilingual-Spanish
William Allen High School Allentown, PA Expected in 06/2000 High School Diploma : - GPA :
Work History
Turn5 Inc - Sales Representative
Dallas, TX, 01/2001 - 09/2005
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
  • Devised and implemented product strategies for filling market gaps and driving consistent sales.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics for new product.
  • Fostered close-nit partnerships with customers to uncover and meet specific goals.
  • Educated senior staff on product usage and maintenance.
  • Recommended accurate and effective solutions to customers after identifying problems.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
  • Built business by hosting and attending events, launching special promotions and reaching out to local experts.
Penske Automotive Group - New Car Sales Consultant
West Palm Beach, FL, 10/2008 - 10/2009
  • Negotiated vehicle prices and secure financing for customers.
  • Demonstrated vehicles and features, and conduct test drives.
  • Completed registration paperwork and sales documentation.
  • Helped build sales team for new location by training and mentoring all members.
  • Outlined sales, warranty and service procedures.
  • Responded to customer enquiries via telephone and email.
  • Prepared purchased vehicles and completed final delivery checks.
  • Maintained compliance with all service, quality, and regulatory standards.
  • Located desired vehicles at auctions and other dealerships.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Offered comprehensive knowledge of vehicle operations and brand features.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Assisted customers by answering questions and fulfilling requests.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Educated customers on promotions to enhance sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Indigo Autogroup - New Car Sales Manager
Mill Valley, CA, 11/2009 - 06/2020
  • Improved overall customer buying experience to safeguard dealership revenue.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Developed and executed sales presentations as well as both internal and external product training workshops.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Hired, supervised and coached employees on sales strategies to optimize performance.
  • Investigated and integrated new strategies to expand business operations and grow customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Built relationships with customers and community to establish long-term business growth.
  • Targeted prospects in other territories through careful research of competitor products, services and trends.
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.

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School Attended

  • William Allen High School

Job Titles Held:

  • Sales Representative
  • New Car Sales Consultant
  • New Car Sales Manager


  • High School Diploma

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