Sales Register Garden Associate resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Highly motivated with extensive Customer Service and Sales Associate experience. Outgoing Sales professional with improving buying experience and company profile with customers. Enjoy working with the public and helping them achieve their goals. Extensive years of balancing, handling and accounting money with deposits as high as $200,000.
Skills
Sales
Cleaning
Fertilizers
Description and Demonstration of Products
Stocking and replenishing
Merchandising expertise
Cash register operations
Merchandising understanding
Shipment processing
Multi-tasking strength
Professional demeanor
Problem-solving skills
Loss prevention
Sales expertise
Client Service
Contract preparation
Product and service sales
Exceptional customer service
Excellent people skills
Communication skills
Cash Handling
Work History
SALES, REGISTER & GARDEN ASSOCIATE, 09/2016 - 03/2020 First Health Of The Carolinas – Pinehurst, NC,
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Tracked stock using company inventory management software.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Engaged with customers to effectively build rapport and lasting relationships.
Requested official identification for PAINT purchases and verified details, consistently meeting strict legal standards of underage sales.
Maintained current knowledge of store promotions and highlighted sales to customers.
REGISTER: Used POS system to enter orders, process payments, and issue receipts.
Answered questions about store policies and concerns to support positive customer experiences.
Assisted customers by answering questions and fulfilling requests.
Assisted customers with locating and choosing merchandise in any store department.
Worked closely with Management to solve problems and handle customer concerns.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Checked prices for customers and processed items sold by scanning barcodes.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Maintained customer satisfaction while handling ALL product returns quickly and professionally.
Trained as GARDEN and provided back-up coverage to provide customers with optimal support.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Completed sales in excess of $800.00 with near-zero error rate using POS system.
Monitored customers for signs of security concerns and escalated issues to management.
LAWN & GARDEN: Stocked merchandise each MONTHLYORDER, clearly labeling items, arranging according to size or color and preparing attractive displays.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Educated customers on promotions to enhance sales.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Maintained organized checkout area and swept floors and emptied trash cans.
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Issued receipts and processed refunds, credits, or exchanges.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Kept PRODUCT and GARDEN areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Discussed LAWN AND GARDEN PRODUCTS with customers, outlined restrictions and educated on policies.
Customer Service Associate, 09/2003 - 04/2008 Von Maur – Livonia, MI,
Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Read, analyzed and interpreted complex procedures and regulations while drafting general correspondence to facilitate administrative processes.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Used [Software] to keep records of customer interactions, customer accounts and file documents.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Provided primary customer support to internal and external customers in fast-paced environment.
Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Requested escalation for unresolved issues.
Collected customer feedback and made process changes to exceed customer satisfaction goals 95%.
Handled day-to-day customer contact via phones, faxes and emails.
Operated in dynamic, high-volume environments to provide skilled assistance to more than 150 customers each day.
Maintained financial accounts by processing customer adjustments.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Educated customers about Product options and processed purchases.
Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently.
Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Performed data entry with [Software] to record call notes, suggestions and questions.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Provided customers with detailed information on company products, services and materials.
Verified accuracy of customer account information and updated when necessary.
Answered average of 150 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Utilized databases, logs and IN HOUSE sources to locate and verify information.
Customer Service /Cash Office Associate Parttime, 09/2004 - 03/2007 Walmart Part Time – City, STATE,
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Investigated and resolved customer inquiries and complaints quickly.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Implemented and developed customer service training processes.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Educated customers about billing, payment processing and support policies and procedures.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Provided primary customer support to internal and external customers in fast-paced environment.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Managed timely and effective replacement of damaged or missing products.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Customer Service Desk Associate, 09/2002 - 03/2003 WALMART Full Time – City, STATE,
Compiled customer feedback and recommended service delivery improvements to management.
Offered advice and assistance to customers, paying attention to special needs or wants.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Provided primary customer support to internal and external customers in fast-paced environment.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Responded to customer requests for products, services and company information.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma: , Expected in - Miami Edison Senior High School - Miami, FL GPA:
: Massage Therapist, Expected in - Southwest Institute of Healing Arts - Tempe, AZ GPA:
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