Sales Receptionist Resume Example

Used register system to ring up customer purchases, process payments and issue receipts.

• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Demonstrated products to customers, discussed features and redirected objections to capture sales.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Educated customers on product and service offerings.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
• Recommended optimal merchandise based on customer needs and desires.
• Stayed up to date on store promotions, payment policies and security practices.
• Earned reputation for good attendance and hard work.
• Handled all delegated tasks, including and .
• Answered calls to answer customer questions.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Assisted customers in office as well as on site.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Assessed customer needs and upsold products and services to maximize sales.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Answered calls and directed to designated individuals or departments.
• Educated customers on special pricing opportunities and company offerings.
• Answered customer questions and addressed concerns
• Documented conversations with customers to track requests, problems and solutions.
• Interviewed customers regarding issues and reported feedback to management team.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Trained multiple new employees each quarter in procedures and policies in order to maximize team performance.
• Set up and activated customer accounts.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Delivered high level of service and support to each customer, paving way for future business opportunities.
• Worked with managers to develop service improvement initiatives.
• Escalated customer concerns, store issues and inventory requirements to supervisors.

• Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
• Supervised and trained employees on successful selling techniques.
• Supervised employees to ensure optimal productivity to drive client retention.
• Strengthened revenue opportunities by developing sales strategies based on industry trends and competitor analysis.
• Drove revenue and profit margins through exceptional customer service, implementing protocols and investigating sales reports for speedy resolution.
• Fostered relationships with customers to expand customer base and enhance loyalty and retention.
• Planned and executed in-store promotional events to increase customer engagement and sales revenues.
• Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements.
• Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
• Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
• Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Increased sales impact and effectiveness, tracking metrics and marketing investments to implement continuous improvements or change management.
• Maintained sales processes involving technical and commercial responses to customers, consultants and colleagues.
• Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
• Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
• Planned and developed strategies to increase sales and territory.
• Retained existing customers and substantially grew customer base, product line and sales volume.
• Oversaw inventory purchases and sales contracts to keep records current and compliant.
• Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
• Opened and closed the store efficiently.
• Had many key holder position duties such as counting down the registers and depositing money.