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sales receptionist resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Dedicated and hardworking sales associate. I'm able to lead and motivate retail workers to provide exceptional service every time. I'm Knowledgeable about all aspects of store operations and am able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position.

Skills
  • Building brand awareness
  • Leadership development
  • Customer outreach
  • Driving business growth
  • Relationship development
  • Communications
  • Invoice generation
  • Problem resolution
  • Organization
  • Team building
  • Planning and coordination
  • Process improvement
  • Customer service
  • Inventory management
Experience
Sales Receptionist, 01/2016 - 11/2018
Ken Garff Ankeny, IA,
  • Processed credit card payments and counted back change and currency with 100 % accuracy rate.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Implemented strategic plans, realizing sales revenue increase.
  • Reduced process lags by effectively managing office and off site staff to ensure optimal productivity.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Increased product sales.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Achieved sales goals and business objectives by motivating staff and promoting products and services
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Guided and supported staff members to consistently achieve team and personal goals.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Customer Service Representative, 08/2016 - 05/2018
National Veterinary Associates Northwood, OH,

Used register system to ring up customer purchases, process payments and issue receipts.

  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Educated customers on product and service offerings.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Recommended optimal merchandise based on customer needs and desires.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Earned reputation for good attendance and hard work.
  • Handled all delegated tasks, including and .
  • Answered calls to answer customer questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers in office as well as on site.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered calls and directed to designated individuals or departments.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered customer questions and addressed concerns
  • Documented conversations with customers to track requests, problems and solutions.
  • Interviewed customers regarding issues and reported feedback to management team.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Trained multiple new employees each quarter in procedures and policies in order to maximize team performance.
  • Set up and activated customer accounts.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Worked with managers to develop service improvement initiatives.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
Sales Associate Manager, 02/2018 - 04/2018
Accenture Contractor Jobs Charlotte, NC,
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Supervised and trained employees on successful selling techniques.
  • Supervised employees to ensure optimal productivity to drive client retention.
  • Strengthened revenue opportunities by developing sales strategies based on industry trends and competitor analysis.
  • Drove revenue and profit margins through exceptional customer service, implementing protocols and investigating sales reports for speedy resolution.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements.
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
  • Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Increased sales impact and effectiveness, tracking metrics and marketing investments to implement continuous improvements or change management.
  • Maintained sales processes involving technical and commercial responses to customers, consultants and colleagues.
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Planned and developed strategies to increase sales and territory.
  • Retained existing customers and substantially grew customer base, product line and sales volume.
  • Oversaw inventory purchases and sales contracts to keep records current and compliant.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Opened and closed the store efficiently.
  • Had many key holder position duties such as counting down the registers and depositing money.
Education and Training
High School Diploma: , Expected in 05/2011
-
Lake Region High School - Eagle Lake, FL
GPA:
Status -
: Liberal Arts And General Studies, Expected in
-
Polk State College Collegiate High School - Lakeland, FL
GPA:
Status -

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Resume Overview

School Attended

  • Lake Region High School
  • Polk State College Collegiate High School

Job Titles Held:

  • Sales Receptionist
  • Customer Service Representative
  • Sales Associate Manager

Degrees

  • High School Diploma

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