Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Executive Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Core Qualifications
  • Organized and highly motivated professional with proven success in sales and management for multiple industries.
  • Accomplished sales / management professional with a talent for identifying and appropriately addressing organizational needs to ensure top performance and significantly boost the bottom line. Increase sales and revenue by implementing strategic promotions and maintaining exceptional client relations. Experience training and coaching staff to build an effective team skilled in all functions. Contribute to creation and implementation of new policies and procedures. Committed to expanding company success. Core competencies include:
  • Team Supervision & Direction
  • Sales / Revenue Growth
  • Customer Relations Management
  • Marketing & Promotion
  • Risk Management / Loss Reduction *Training & Employee Development
  • Interdepartmental Coordination
  • Policies and Procedures
  • Credit & Collections
  • Records & Administration
Professional Experience
01/2008 to 01/2013
Sales Professional Cbm Systems Camas, WA,
  • Contributed to jewelry sales through communication with customers to present merchandise and answer questions.
  • Drove sales by persuading clients to purchase and providing exceptional customer service.
  • Incorporated effective sales techniques to ensure quality of customer service and resolve any issues.
  • Consistently exceeded sales plan on a monthly, quarterly and annual basis.
  • Recognized in 2009, 2010, 2011, and 2012 for exceptional sales and customer service.
  • Successfully was able to prospect for new clients and promote existing client loyalty.
01/2007 to 01/2008
Account Executive Channeladvisor Denver, CO,
  • Promoted services to build client base and conducted market research to identify potential clients.
  • Contacted clients and scheduled meetings to discuss specific needs and recommend appropriate quality products.
  • Answered questions on services and regulatory compliance.
  • Managed all stages of sales from initial call to final installation.
  • Maintained detailed account records and client information to support future sales.
  • Successfully built new customer base of 40 accounts with more than $500,000 in sales.
  • Efficiently balanced prospecting for new clients with providing quality customer service to existing accounts to ensure full satisfaction and repeat business.
01/1998 to 01/2007
Director of Credit and Customer Care Arthur J Gallagher & Co. Saint Peters, MO,
  • Managed credit and collection and supervised staff in department.
  • Approved accounts and set credit limits; oversaw risk management.
  • Coordinated with sales department to ensure compliance with credit policies and procedures.
  • Established Credit Administrator in sales to increase effectiveness of collaboration.
  • Supervised collectors and call center agents; provided training in new policies.
  • Communicated closely with clients to ensure positive relationships during collection activities and timely payments.
  • Wrote new policies and procedures, including procedure manual, for department without previously established policies.
  • Substantially reduced DSO and maintained exceptionally low loss record through effective collection policies and activities.
01/1994 to 01/1997
Training Manager SUSSE CHALET City, STATE,
  • Oversaw day-to-day operations and ensured maintenance of all facilities.
  • Trained new managers for chain.
  • Managed 20 employees and coordinated activities to efficiently accomplish operational needs.
  • Ensured compliance with hotel policy and quality guest interaction.
  • Immediately addressed guest concerns to ensure full satisfaction.
  • Contributed to Employee Development Team establishing policies and procedures for chain.
  • Maintained all records relating to hotel budget and employees.
  • Managed credit decisions and oversaw collection activity.
  • Increased annual sales from $700,000 for $1.2M within two years; contributed to consistent revenue and customer growth.
  • Successfully balanced training and operations responsibilities by utilizing strong time-management skills and effectively prioritizing tasks.
Diamond Consultant / Sales & Manager GEM JEWELRY & WHITEHALL JEWELLERS City, STATE,
  • Contributed to jewelry sales and managed sales staff.
  • Communicated with customers to present merchandise and answer questions.
  • Drove sales by persuading clients to purchase and providing exceptional customer service.
  • Trained new staff in duties and coached in effective sales techniques.
  • Supervised to ensure quality of customer service and resolve any issues.
  • Maintained top sales record at Gem Jewelry, with consistent close ration of 90%.
  • Received multiple top sales awards at Whitehall Jewelers; quickly promoted to Manager in recognition of skills.
Expected in
Bachelor of Arts: Business Administration
Business Administration
budget, call center, coaching, Credit, client, clients, Customer Relations, client relations, customer service, Direction, regulatory compliance, market research, Marketing, meetings, organizational, Policies, Promotion, quality, Risk Management, Sales, sales and management, sales / management, sales plan, strategic, Supervision, time-management, Employee Development

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Resume Overview

School Attended


Job Titles Held:

  • Sales Professional
  • Account Executive
  • Director of Credit and Customer Care
  • Training Manager
  • Diamond Consultant / Sales & Manager


  • Bachelor of Arts

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