Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Executive Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Core Qualifications
MANAGEMENT PROFILE
Organized and highly motivated professional with proven success in sales and management for multiple industries.
Accomplished sales / management professional with a talent for identifying and appropriately addressing organizational needs to ensure top performance and significantly boost the bottom line. Increase sales and revenue by implementing strategic promotions and maintaining exceptional client relations. Experience training and coaching staff to build an effective team skilled in all functions. Contribute to creation and implementation of new policies and procedures. Committed to expanding company success. Core competencies include:
Team Supervision & Direction
Sales / Revenue Growth
Customer Relations Management
Marketing & Promotion
Risk Management / Loss Reduction *Training & Employee Development
Interdepartmental Coordination
Policies and Procedures
Credit & Collections
Records & Administration
Professional Experience
01/2008 to 01/2013
Sales ProfessionalCbm Systems – Camas, WA,
Contributed to jewelry sales through communication with customers to present merchandise and answer questions.
Drove sales by persuading clients to purchase and providing exceptional customer service.
Incorporated effective sales techniques to ensure quality of customer service and resolve any issues.
Consistently exceeded sales plan on a monthly, quarterly and annual basis.
Recognized in 2009, 2010, 2011, and 2012 for exceptional sales and customer service.
Successfully was able to prospect for new clients and promote existing client loyalty.
01/2007 to 01/2008
Account ExecutiveChanneladvisor – Denver, CO,
Promoted services to build client base and conducted market research to identify potential clients.
Contacted clients and scheduled meetings to discuss specific needs and recommend appropriate quality products.
Answered questions on services and regulatory compliance.
Managed all stages of sales from initial call to final installation.
Maintained detailed account records and client information to support future sales.
Successfully built new customer base of 40 accounts with more than $500,000 in sales.
Efficiently balanced prospecting for new clients with providing quality customer service to existing accounts to ensure full satisfaction and repeat business.
01/1998 to 01/2007
Director of Credit and Customer CareArthur J Gallagher & Co. – Saint Peters, MO,
Managed credit and collection and supervised staff in department.
Approved accounts and set credit limits; oversaw risk management.
Coordinated with sales department to ensure compliance with credit policies and procedures.
Established Credit Administrator in sales to increase effectiveness of collaboration.
Supervised collectors and call center agents; provided training in new policies.
Communicated closely with clients to ensure positive relationships during collection activities and timely payments.
Wrote new policies and procedures, including procedure manual, for department without previously established policies.
Substantially reduced DSO and maintained exceptionally low loss record through effective collection policies and activities.
01/1994 to 01/1997
Training ManagerSUSSE CHALET – City, STATE,
Oversaw day-to-day operations and ensured maintenance of all facilities.
Trained new managers for chain.
Managed 20 employees and coordinated activities to efficiently accomplish operational needs.
Ensured compliance with hotel policy and quality guest interaction.
Immediately addressed guest concerns to ensure full satisfaction.
Contributed to Employee Development Team establishing policies and procedures for chain.
Maintained all records relating to hotel budget and employees.
Managed credit decisions and oversaw collection activity.
Increased annual sales from $700,000 for $1.2M within two years; contributed to consistent revenue and customer growth.
Successfully balanced training and operations responsibilities by utilizing strong time-management skills and effectively prioritizing tasks.
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