sales operation specialist resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dependable Sales Operation Specialist with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

  • Improvement Plan Knowledge
  • Experience in Leadership
  • Content Management Expertise
  • Program Evaluation
  • Problem Resolution
  • Critical Thinking
  • Computer Skills
  • Organizational Skills
  • Data Management
  • Process Improvement
  • Report Generation
  • Project Management
  • Customer Service
  • Microsoft SQL
  • Outstanding Knowledge in Salesforce CRM
  • Dashboard and Reports
  • Database Administration
  • Microsoft Office
  • Training & Development
  • Maintenance & Repair
  • People Skills
  • Active Listening
  • Team Management
  • Friendly, Positive Attitude
  • Microsoft Excel
Sales Operation Specialist, 05/2020 to 01/2023
Altice Usa Inc.Jefferson, NC,
  • Analyzed key performance indicators to identify effective strategies.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Implemented strategies to take advantage of new opportunities.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Collaborated with team leaders to devise and implement solutions for issues and non-conformities.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Assessed company operations for compliance with safety standards.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Learned new technologies and development tools quickly.
  • Identified, addressed and either resolved or escalated project issues.
  • Recommended improvements to facilitate team and project workflow.
  • Applied security measures into systems development, supporting final products' resistance to intrusion and exploitation.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
  • Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
  • Created user groups and configured workflows and assignment rules to enable proper routing of leads to marketing members.
  • Deployed custom tabs, validation rules and auto-response rules for automating business.
  • Executed role hierarchies, shared rules and recorded level permissions to provide shared access among different users.
  • Customized dashboards to track usage for productivity and performance of business centers and sales teams.
  • Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports and dashboards.
  • Maintained knowledge of advances in information technology systems and applications.
  • Provided post-implementation support to assist end-users in creating reports, dashboards and certain administration tasks.
  • Implemented web-to-case and email-to-case functionalities to provide better customer support to customers.
Sales Coordinator, 06/2017 to 03/2020
The Culinary Institute Of AmericaSan Antonio, TX,
  • Saved costs by negotiating room rates and meeting space pricing.
  • Fostered relationships with customers to expand customer base and retain business.
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Supported sales team by delivering current territory sales data and costing information.
  • Reviewed operational records to prepare productivity reports and track customer volume and sales trends.
  • Worked with production teams to assess, update and optimize delivery dates for customers.
  • Used contact management database to effectively qualify prospects for assigned sales representative within assigned territory.
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.
  • Input customer data into system, updating information regularly with changes to buying habits.
  • Identified and proactively solved complex strategy problems that impacted sales management and business direction.
  • Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
  • Delivered exemplary customer service and support by remaining poised in most stressful situations.
  • Partnered with sales representatives during customer consultation to build agency and customer relations.
  • Improved profitability and pipeline with multiple marketing channels and sales strategies.
  • Aided senior leadership during executive decision-making process, generating daily reports to recommend corrective actions and improvements.
Sales Associate, 03/2014 to 05/2017
Lotte MartCity, STATE,
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Worked with fellow sales team members to achieve group targets.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Developed trusting relationships with customers by making personal connections.
  • Adhered to company initiatives and achieved established goals.
  • Used technology resources to assist customers in locating and selecting items.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Obtained signatures for financial documents and internal and external invoices.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Increased purchase amounts by cross-selling with similar products.
  • Answered incoming telephone calls to provide store, products and services information.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Collected payments and provided accurate change.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Assessed customer needs to provide assistance and information on product features.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education and Training
Bachelor of Science: Business Economics, Expected in 09/2012
University of Buea - Cameroon,
Native/ Bilingual
  • Certified Salesforce Support Associate, - 2022
  • Bachelor Degree
  • Certificate of Completion Data Analyst
  • Certificate of Completion SQL Server Data Base

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Resume Overview

School Attended

  • University of Buea

Job Titles Held:

  • Sales Operation Specialist
  • Sales Coordinator
  • Sales Associate


  • Bachelor of Science

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