sales merchandiser resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) XXX-1000
  • Cell:
Professional Summary

Detail-oriented Quality Assurance Manager with a 10-year background in Customer Service. Starting off as a Customer Service Representative in Revenue Management-Inbound, later moving to the Treasury Department-outbound making calls to collect on NSF payments. Transferring to the Bankruptcy department and processing all bankruptcy paperwork according to the law determining pre and post petition debt, and assisting customers with any post petition payments or arrangements to pay as necessary prior to a role in the quality assurance field. Skilled at developing and implementing improved methods for identifying problems, and offering tailored resolution skills for individuals in need of additional assistance. Adept at data entry using systems and equipment to conduct recorded call review inspections, including Excel Spreadsheets, PowerPoint, Microsoft Outlook, Guideline Data Base.

Skillful Retail Merchandiser accomplished in product handling and display design. Works well independently and as part of dynamic teams. Skilled at collaborating with Store Directors / Grocery Managers on product placement, store displays and marketing material for new product launches and promotions.

  • Customer service
  • Policy reinforcement
  • Data Entry
  • Staff training and development
  • Knowledge of Quality Systems
  • Microsoft Word, Excel, Outlook, Power Point
  • Compassion
  • Presentations of guideline changes and new protocols given as new changes became available ensuring smooth transitions providing clear and consistent customer service.
  • Analytical skills
  • Reading comprehension
  • Flexible & Adaptable
  • Overstock management
  • Corporate visual standards
  • Read and follow planogram design
  • Brand alignment
Work History
Sales Merchandiser, 05/2012 to 12/2020
Goodwill Of North GeorgiaJonesboro, GA,
  • Arranged product on shelves, at assigned route locations by following established planograms preset by national and local offices. On average working over 150 cases in large format locations daily.
  • Worked with managers to optimize promotions asking for additional floor space to bolster seasonal sales.
  • Unloaded arriving product stock and moved to store display areas.
  • Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
  • Inspected merchandise for quality and arranged proper display location on floor for holiday sales promotions.
  • Merchandised new stock to appeal to customers, grab attention and drive sales.
  • Monitored and analyzed sales and consumer purchasing trends.
  • Removed damaged, out-of-date, not-in-set and discontinued items from displays, keeping products rotated products as needed.
  • Established strong vendor relationships to maintain and support business.
Quality Assurance Manager, 05/2001 to 09/2010
Jbs UsaDoral, FL,
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Provided regular updates to team leadership on call quality metrics, communicating consistency problems or deficiencies within customer service representatives call quality for one and done customer service interaction.
  • Educated 150 employees monthly on specific QA standards and confirmed maintenance of standards.
  • Developed monthly, and other statistical reports, including analysis for leadership team and for quality improvement program outcomes to perfect the customer service experience.
  • Completed forms of scored, pre-recorded calls for opportunities of improving call quality, sometimes collaborating with other quality team members and department managers to implement procedural remedies within national company guidelines providing teachable opportunities via consistent feedback, and reaffirming excellent customer service.
  • Collaborated with management to provide training on improved processes and assist with developing visual aides for call representatives to utilize while on live calls to deliver an optimal customer service experience achieving the one call resolution.
TWA II, 09/2011 to 05/2012
State Of Texas - Health And Human Services CommissCity, STATE,

Interview existing recipients or prospective applicants in person, or by inbound/outbound calls obtaining financial and other personal information, to evaluate and determine eligibility for public assistance programs.

Performed all data entry into computer based eligibility systems, authorizing benefits based upon the state regulated eligibility requirements.

Process all work according to state and federal regulations within guidelines and timeframes.

Ability to communicate effectively verbally over the phone, in person to person interviews. Poses strong writing skills, heightened comprehension and reading to explain and apply detailed regulations and policies.

  • Managed daily case load of 15-20 client cases including walk-ins.
Certificate: Real Estate, Expected in 08/2008
Midland College - Midland, TX
  • Professional development completed in Real Estate
Certificate: Computer And Information Sciences, Expected in 2001
Midland College - Midland, TX
  • Professional development completed in Advanced Internet Technology- Cellware training for AT&T
Certification: Nursing Assistance, Expected in 2001
Howard College - Big Spring, TX
  • Continuing education in Nursing
Certificate: Education of Individuals in Elementary Special Education Programs, Expected in 1992
Stanislaus County Office Of Education - Modesto, CA,

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Resume Overview

School Attended

  • Midland College
  • Midland College
  • Howard College
  • Stanislaus County Office Of Education

Job Titles Held:

  • Sales Merchandiser
  • Quality Assurance Manager
  • TWA II


  • Certificate
  • Certificate
  • Certification
  • Certificate

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