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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 11 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of by leveraging communication skills and sales expertise.

Skills
  • Team player mentality
  • Business development
  • Client account management
  • Documentation and recordkeeping
  • B2B sales and customer service
  • Customer- and service-oriented
  • Negotiations
Experience
10/2019 to Current
Sales & Marketing Coordinator Four Seasons Hotels Inc Milan, TN,
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Processed orders through [System] and coordinated product deliveries.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Produced sales documents, finalized deals and filed records.
02/2018 to 10/2019
Customer Service Representative Lynden Incorporated Burien, WA,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Reviewed account and service histories to identify trends and issues.
08/2011 to 08/2016
Account Representative Tti, Inc. Redmond, WA,
  • Received and processed client payments, and updated accounts.
  • Expanded territory by successfully warm calling leadership and negotiating profitable contracts.
  • Reached out to customers to assess satisfaction levels and current needs.
  • Reviewed accounts for delinquencies and other ongoing issues.
  • Offered available products and solutions to meet diverse requirements.
  • Conveyed updates regarding business proposals, contracts and current projects.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Educated customers on special pricing opportunities and company offerings.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
08/2007 to 10/2011
Account Manager Phigenics Boston, MA,
  • Maintained positive account relationships through regular contact and knowledgeable service for every need.
  • Resolved account issues with strengths in research, problem-solving and solution development.
  • Entered and processed customers' orders with high accuracy and followed up on open tickets to coordinate deliveries and resolve issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Determined accurate prices for [Type] customer services, consistently searching for deals and best prices for customers.
  • Took special orders in person and over telephone, generating $[Amount] in additional revenue every month.
  • Maximized customer satisfaction by handling more than [Number] customer email and telephone interactions each day.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
  • Secured long-term accounts by identifying client need, providing recommendations and delivering product on time.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
  • Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
Education and Training
Expected in 05/2008
MBA:
Nova Southeastern University - Davie, FL
GPA:
Expected in 05/2002
Bachelor of Science: Biology
Tuskegee University - Tuskegee, AL
GPA:

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Resume Overview

School Attended

  • Nova Southeastern University
  • Tuskegee University

Job Titles Held:

  • Sales & Marketing Coordinator
  • Customer Service Representative
  • Account Representative
  • Account Manager

Degrees

  • MBA
  • Bachelor of Science

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