Sales & Marketing Coordinator Resume Example Four Seasons Hotels Inc

SALES & MARKETING COORDINATOR

Summary

Accomplished and driven sales professional offers 15 years of leadership and account management experience as an integral part of fast-paced sales teams. Strategic thinker and proactive problem solver with expertise in consultative selling and territory sales management.

Highlights

Strong deal closer, Up-selling and consultative selling, Strong communicator, Strong interpersonal skills, Skilled in Microsoft office, Fidelio, Delphi, Siebel, Lotus, Party Cad, Inventory Solutions, ACT and Salesforce CRM, Atrix. Adobe

Experience

Sales & Marketing Coordinator
August 2011 to April 2014Four Seasons Hotels Inc - Chicago , IL

Ensured that the overall coordination between the Customer Service Department and the Outside Sales Team is flawless.
Assisted with orders, quotations, and lead times by fax, telephone or email follow up and track all leads the organization generates based on seminars, trainings, trade shows web marketing.
Provided product demonstration to new customers and continuing product education to existing customers.
Attended industry conferences and trade shows to develop industry expertise and build a prospect/customer network.
Prepared and provided terms of logistics with events, seminars, trainings, and trade shows.
Created marketing materials, which could include catalog sheets, articles, newsletters, presentations., press releases, company newsletters, event announcements, thank you letters.

Account Specialist
September 2010 to March 2011Infineon Technologies - Temecula , CA

Coordinated all transportation of imported goods via shipping containers from China.
Coordinated with multiple transportation companies to move all imported containers from port to the customer's place of business.
Coordinated all dispatch of select accounts to make sure that all containers were moved to proper location, time and date via delivery order.
Communicated with customers to ensure that all their goods were shipped and processed with accuracy.
Prepared weekly shipping reports to ensure customers received their goods at the arrival times requested.
Prepared contract documentation to make sure that all contracts were paid in full and to also ensure that customers were in compliance with all import documentation per U.S customs laws.
Coordinated with customers to transport their export goods to Hawaii and China via Rail or Tractor Trailer to Port of Los Angeles.
Also performed all duties of customer service to maintain customer loyalty.

Event and Sales Coordinator
February 2008 to May 2010Citrix Systems Inc. - Huntington Beach , CA

Performed multiple duties: customer service, event rental sales & and on site event management.
Worked in-conjunction with production management and staff, to make sure that all the clients expectations were met and delivery of products and Services were flawless.
Consulted with new and existing customer to provide a needs based sales consultation, while maximizing existing inventory to maximize company profits..

Online Account Specialist
January 2007 to January 2008Cardinal Health - Los Angeles , CA

Consult with company's to improve their employment strategies.
Maintain of improve account relations.
Meet of exceed sales goals through effective account management.
Maintain relationships with customers to offer full employment advertising solutions.
Conduct monthly account reviews to maintain customer loyalty.

Network Sales Specialist
January 2007 to March 2007Esler Companies - Canton , TX

Solicited new and existing businesses through cold calling, telemarketing, referrals, door to door.
Consult with new customers to provide total solution for their telecommunication needs.
Meet and exceed monthly sales quota.
Coordinate with sales team to insure timely installation of services.
Communicate with customers to ensure excellent customer service has been attained.

Territory Sales Consultant
May 2006 to January 2007ALSCO - City , STATE

Solicit new business for linen, uniform and facility services.
Coordinate new installation of customer goods.
Corresponded with current customers to maintain excellent customer service.
Coordinate monthly meeting and or conferences.

Customer Relations Manager
September 2002 to May 2006Qwest Communications Inc - City , STATE

Provided telecommunication consulting for small and large businesses in a in-bound call center.
Meeting and exceeding monthly sales objectives.
Evaluating customer transaction surveys to ensure excellent customer service.

Manager Convention Services
September 1992 to April 2000Wigwam Resort - City , STATE

managed staff of 20-25 employees.
Management of employees included training, staffing.
Attend daily departmental meeting to coordinate upcoming events.
Attend weekly department head meetings to plan incoming and outgoing conferences.
Evaluated and responded to customer surveys to maintain excellent customer service.
Maintained conference center and banquet facilities.
Purchased materials and equipment for conference center and banquet facilities.
Created budget to purchase new materials to improve conference center and banquet facilities.
Consulted with event rental, exposition services, and major event production companies when services were requested by conference guest.

Education

Business Management, General studies, May 94Glendale Community College - City, StateBusiness Management, General studies

Diploma : General Education, May 92Agua Fria Union High School - City, StateGeneral Education

Certificate of Achievement: Hospitality Management : Jan 00Estrella Mountain Community College - City, State

Skills

Account management, conference consultation, contract negotiation customer service, event management, inventory management, logistical planning, marketing, sales management, product development, production management, sales management, trade show management, Kaizen production manufacturing, general construction, low voltage electrical, plumbing, forklift operation, tractor trailer experience.

Resume Overview

School Attended

Glendale Community College
Agua Fria Union High School
Estrella Mountain Community College

Job Titles Held:

Sales & Marketing Coordinator
Account Specialist
Event and Sales Coordinator
Online Account Specialist
Network Sales Specialist
Territory Sales Consultant
Customer Relations Manager
Manager Convention Services

Degrees

Business Management, General studies , May 94
Diploma : General Education , May 92
Certificate of Achievement: Hospitality Management : Jan 00

Sales & Marketing Coordinator Resume Example

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