- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Enthusiastic Marketing Associate offering 4-5 years of experience in driving key marketing relationships, creating successful campaigns and interacting with various inter-company departments. A hard worker willing to go the extra mile to complete any task.
- Adobe Creative Suite
- Data analysis
- Database management
- Financial reports
- Marketing plans
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- Digital graphics
- Project management abilities
- Microsoft Office expertise
- Planning and coordination
- Process improvement
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Sales & Marketing Associate, 03/2018 - 01/2020
Alcatraz Cruises – Ann Arbor, MI,
- Created and executed successful email marketing campaigns, increasing engagement by 15%.
- Developed marketing strategy to improve brand engagement, resulting in increased social media presence.
- Devised data collection and customer satisfaction processes and procedures, including surveys, polls and questionnaires.
- Coordinated logistics for conferences and seminars, including travel arrangements and venue reservations.
- Served as point of contact for data acquisition and research.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Guest Experience Associate, 11/2018 - 03/2019
Oklahoma City Thunder – Oklahoma City, OK, India
- Programmed and operated Digital Guides [hand-held digital tour guide devices].
- Assisted the team supervisors in scheduling and filling position coverage.
- Resolved technical errors in relation to the digital guides.
- Rectified volatile situations quickly through active listening and effective communication.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Improved operations and customer satisfaction by working with team members to find creative and workable solutions.
- Provided excellent service and attention to customers when faced with queries.
- Flawlessly operated guest experience exhibits and helped manage and streamline large crowds.
Executive Assistant to the Chief Executive Officer, 03/2014 - 02/2015
Unicef – Los Angeles, CA,
- Assigned daily tasks and duties to the sales staff and kept a check on their progress and completeness.
- Managed CEO's schedule, meetings and travel arrangements.
- Researched topics of interest and culled gathered information to produce concise reports.
- Streamlined back office services for clients to promote proper functionality and positive user experience.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Designed and created catalogues for new projects.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Managed sensitive information with discretion while providing administrative support to executive teams.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Updated and implemented administrative and executive support policy changes and monitored effects.
- Executed special objectives and projects in response to executive team and board member requests.
- Collaborated with other administrative team members, human resources and finance department on special projects and events.
- Restocked office and break room supplies independently to maximize team productivity.
Office Administrator /Social Media Manager, 09/2013 - 02/2014
Swastik Welcare And Entertainment Pvt. Ltd Rajkot – City, STATE, India
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Developed and implemented successful customer relations strategies, opening up communication and dramatically increasing satisfaction scores.
- Offered technical expertise to management and administrative staff to accomplish smooth marketing plan execution.
- Maintained company accounting records by processing financial documents and invoices, entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Identified, developed and executed corporate recruiting, candidate scrutiny and on-boarding process.
- Handled human resources activities like benefits paperwork, employee incident reports, and leaves/holiday schedules to maximize team efficiency.
- Worked with vendors to obtain quotes, negotiate contracts and handle numerous shipments/orders per week.
- Developed social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities.
- Proposed and executed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
- Managed client accounts, including addressing inquiries and applying feedback to meet customer needs.
MBA: Marketing, Expected in 05/2012
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Kadi Sarva Vishwavidhyalaya - Gandhinagar, Gujarat [India],
GPA:
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