LiveCareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Enthusiastic Marketing Associate offering 4-5 years of experience in driving key marketing relationships, creating successful campaigns and interacting with various inter-company departments. A hard worker willing to go the extra mile to complete any task.

Skills
  • Adobe Creative Suite
  • Data analysis
  • Database management
  • Financial reports
  • Marketing plans
  • Digital graphics
  • Project management abilities
  • Microsoft Office expertise
  • Planning and coordination
  • Process improvement
Experience
Sales & Marketing Associate, 03/2018 - 01/2020
Alcatraz Cruises Ann Arbor, MI,
  • Created and executed successful email marketing campaigns, increasing engagement by 15%.
  • Developed marketing strategy to improve brand engagement, resulting in increased social media presence.
  • Devised data collection and customer satisfaction processes and procedures, including surveys, polls and questionnaires.
  • Coordinated logistics for conferences and seminars, including travel arrangements and venue reservations.
  • Served as point of contact for data acquisition and research.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Guest Experience Associate, 11/2018 - 03/2019
Oklahoma City Thunder Oklahoma City, OK, India
  • Programmed and operated Digital Guides [hand-held digital tour guide devices].
  • Assisted the team supervisors in scheduling and filling position coverage.
  • Resolved technical errors in relation to the digital guides.
  • Rectified volatile situations quickly through active listening and effective communication.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Improved operations and customer satisfaction by working with team members to find creative and workable solutions.
  • Provided excellent service and attention to customers when faced with queries.
  • Flawlessly operated guest experience exhibits and helped manage and streamline large crowds.
Executive Assistant to the Chief Executive Officer, 03/2014 - 02/2015
Unicef Los Angeles, CA,
  • Assigned daily tasks and duties to the sales staff and kept a check on their progress and completeness.
  • Managed CEO's schedule, meetings and travel arrangements.
  • Researched topics of interest and culled gathered information to produce concise reports.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Designed and created catalogues for new projects.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Managed sensitive information with discretion while providing administrative support to executive teams.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Updated and implemented administrative and executive support policy changes and monitored effects.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Collaborated with other administrative team members, human resources and finance department on special projects and events.
  • Restocked office and break room supplies independently to maximize team productivity.
Office Administrator /Social Media Manager, 09/2013 - 02/2014
Swastik Welcare And Entertainment Pvt. Ltd Rajkot City, STATE, India
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Developed and implemented successful customer relations strategies, opening up communication and dramatically increasing satisfaction scores.
  • Offered technical expertise to management and administrative staff to accomplish smooth marketing plan execution.
  • Maintained company accounting records by processing financial documents and invoices, entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Identified, developed and executed corporate recruiting, candidate scrutiny and on-boarding process.
  • Handled human resources activities like benefits paperwork, employee incident reports, and leaves/holiday schedules to maximize team efficiency.
  • Worked with vendors to obtain quotes, negotiate contracts and handle numerous shipments/orders per week.
  • Developed social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities.
  • Proposed and executed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
  • Managed client accounts, including addressing inquiries and applying feedback to meet customer needs.
Education and Training
MBA: Marketing, Expected in 05/2012
-
Kadi Sarva Vishwavidhyalaya - Gandhinagar, Gujarat [India],
GPA:

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Resume Overview

School Attended

  • Kadi Sarva Vishwavidhyalaya

Job Titles Held:

  • Sales & Marketing Associate
  • Guest Experience Associate
  • Executive Assistant to the Chief Executive Officer
  • Office Administrator /Social Media Manager

Degrees

  • MBA

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