sales manager advertising consultant resume example

• Demonstrated products and specific features at customer locations and special events.
• Branded products through effective salesmanship and maintained long-term relationships with clients.
• Proactively managed client correspondence and recorded all tracking and communications.
• An identified prospect needs and develops appropriate responses along with information on suitable products and services.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Maximized business potential by providing excellent customer service and ensuring 85% client retention.
• Worked to develop a network by identifying and pursuing new leads, attending industry events and building rapport with clients.
• Consulted with cross-functional teams & specialists to establish new business partnerships through exploratory and informative meetings focused on the value and benefits of device solutions.
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
• Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 25%.
• Rewrote and updated scripts and selling procedures to decrease downtime and increase sales by 38%.
• Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
• Produced remarkable sales and enhanced numbers by managing a complete lifecycle from networking through ongoing account servicing.
• Networked at events and by phone to expand business profits and revenues.
• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
• Reviewed customer interactions and activity reports to identify and address concerns.
• Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
• Maintained revenue streams by exhausting every option before offering refunds.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Upsold additional products and services enhancing value of previous customer purchases and driving revenue growth.

Researched the latest market trends to provide current knowledge to clients.

• Finalized project plans and obtained final approval from clients.
• Created and optimized records management strategies to coordinate and protect information.
• Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
• Monitored project activities and verified team members adhered to the project's budget and business standards and regulations.
• Managed revenue models, process flows, operations support, and customer engagement strategies.
• Performed work according to project schedules and established quality standards.
• Delivered job analysis following principles of instructional design to offer successful mentoring.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Educated customers on promotions to enhance sales.
• Approached each problem with afresh mind and analytical strategies to quickly resolve concerns.
• Drove team revenue totals by bringing in over $60,000 in sales.
• Provided outstanding customer service to 25-100 customers daily, increasing customer service feedback scores 60%.