Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
I am a driven young woman with 9 years of experience selling merchandise and attracting loyal customers through personalized service. I feel Im talented at understanding customers' needs by suggesting suitable merchandise. Others would say Im dedicated to enhancing customer experiences with a friendly approach.
Personable with a background of providing exemplary customer service in retail stores.
Ive practiced in the use of POS systems and Im proficient in money handling.
Im effective in loss prevention and ensuring thorough product knowledge.
Hardworking and reliable worker. Highly organized, proactive and punctual. Operates well within team-oriented environments.
Skills
Retail merchandising expertise
Money Transfer Systems
Money handling
Retail sales
Teamwork
Independent judgement
Cash register operation
POS system operation
Customer assistance
Documentation and recordkeeping
Effective customer upselling
Credit and cash transactions
Security monitoring
Liquor regulations and compliance
Merchandise restocking
Cash drawer balancing
Customer greeting
Training and mentoring
Issue resolution
Payment processing
Scanner operations
ID verification
Product recommendations
Coin counting
Returns and exchanges
Cash management
Bank deposits
Package and pallet staging
Product tagging
Shelf stocking
OSHA standards
Able to lift 50 lbs
Computer skills
Customer service
Decision-making
Experience
12/2020 to CurrentSales Floor Associate CashierMccoy's Building Supply | Paris, TX,
Processed payments and maintained accurate drawers to meet financial targets.
Completed all assigned training to stay updated on important policies and procedures.
Supported managers with organizing store and showcasing new items in eye-catching displays.
Helped customers by answering questions and locating merchandise.
Stocked, replenished and organized inventory, completing tasks.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Generated brand awareness and positive product impressions to increase sales.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Assisted in ringing up sales at registers and bagging merchandise.
Reduced store theft by observing customers, identifying security risks.
01/2020 to 12/2020Shift LeaderRothys | Santa Clara, CA,
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Generated reports to assess performance and make adjustments.
Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Assisted with performance reviews to identify areas of improvement.
Delegated tasks to employees and monitored activities and task completion.
Maintained visually appealing and effective displays through use of lighting and signage.
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Handled money throughout the shift by giving cashiers cha ge when needed and pick ups when registers carried too much money.
Performed daily deposits to the safe at the end of the night ensuring all money was corrsct and accountsd for.
Locking and setting alarms when leaving for the night.
03/2017 to 12/2019Assistant Store ManagerDollar City Plus | City, STATE,
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
Supervised new hires in processing credit, debit, and cash payments to streamline sales.
Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
03/2014 to 12/2019Merchandise Associate/Retail Shift LeaderCracker Barrel | City, STATE,
Oversaw cashiers' drawers and payment processing to keep store finances accurate and prevent losses.
Maintained physical appearance of store with continuous attention to areas such as entryways and restrooms.
Boosted performance and job satisfaction of new employees by closely mentoring each.
Implemented new pricing for special promotions and clearance items, including retagging merchandise and changing signage.
Trained employees with knowledge to serve customers and deliver exceptional experiences daily.
Increased sales by coaching employees on strategies for promoting and cross-selling items.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Stayed up to date on store promotions, payment policies and security practices.
Recommended optimal merchandise based on customer needs and desires.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Educated customers on product and service offerings.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Education and Training
Expected in | American Sign LanguageDaytona State College, Daytona Beach, FLGPA:
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