Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Seeking an opportunity to be a part of a goal-oriented team, where I can utilize my education and acquired skills for the benefit of the organization, with the possibility of professional growth. Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 5 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Ability to effectively manage my time and prioritize tasks
  • Excellent and confident in my customer service skills
  • Effective problem solving and conflict resolution
  • Compliance with a high level of enthusiasm which brings about productivity
  • Works well in fast paced environment
  • Willing to learn and acquire new skills
  • Clear Communication.
  • Leadership.
  • Adaptability/Flexibility.
  • Building Customer Loyalty.
  • Customer service skills
  • Leadership
  • Marketing strategy development
  • Credit card payment processing
  • Microsoft Office expertise
  • Stockroom procedures
  • Business development understanding
  • Promotional support
  • Product organization
  • Call center experience
  • Retail sales customer service
  • High-energy attitude
  • Schedule mastery
  • Project management abilities
  • Sales expertise
07/2019 to 02/2021 Sales Floor Associate Cashier Best Buy | Hyannis, MA,
  • Trained new dairy employees how to use equipment and more.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Reduced store theft by observing customers, identifying security risks and telling the managers
  • Stocked, replenished and organized inventory, completing tasks faster than average associates.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
08/2018 to 06/2019 Customer Service Cashier Caliva | Brisbane, CA,
  • Completed sales and transactions.
  • Received payments by credit or debit cards, cash and vouchers.
  • Maintained a clean department to enhance customer environment.
  • Provided assistance to customers to assure customer satisfaction and maintain customer loyalty.
  • Merchandized products by designing and maintaining displays to market products to customer and increase sales.
  • Resolving customer-specific problems is a challenging environment.
  • Trained new dairy employees how to use equipment and more.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Resolved issues regarding customer complaints and escalated worsening concerns for remediation.
  • Answered phone calls to assist customers with questions and overwhelming orders.
  • Increased sales by suggesting specific purchases to customers.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Managed product returns professionally and quickly to maintain customer satisfaction.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Operated cash register, collected payments and provided accurate change.
  • Stayed up to date on current item discounts to support promotions.
05/2018 to 07/2018 Sales Associate Stop & Shop | City, STATE,
  • Complete sales and transactions.
  • Handled returns.
  • Received payments by credit or debit cards, cash and vouchers.
  • Maintained a clean checkout area.
  • Assisting to unload and package groceries effectively and efficiently.
  • Ensure efficiency in client membership programs through extensive marketing strategy development and monitoring.
  • Replenishing products on shelves during shift merchandising stock up.
  • Resolving customer-specific problems is a challenging environment.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Offered product and service consultations and employed upselling techniques.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
Education and Training
Expected in High School Diploma | Long Island Educational Opportunity Center, Hempstead, NY GPA:
Currently enrolled in High School program

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