Sales Floor Associate Cashier Resume Example Cavender's

SALES FLOOR ASSOCIATE CASHIER

Summary

Reliable Food service employee skilled in managing money, merchandising product and assisting guests. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Skills

20+ years cashier/food handling experience

Can trouble shoot most POS systems

Exceptional guest services

Excellent co-worker relations

Friendly, fun loving attitude

Serve Safe aware

Inventory Management

Food cost management

Scheduling management

Closing and Opening management

Training management

Balancing, maintaining and improvement of P&L

Experience

Sales Floor Associate Cashier | 11/2017 to 08/2020
Cavender's - Texarkana , TX

Applied conversational abilities to connect with guests and better serve individual needs.
Processed returned items in accordance with store policy.
Resolved issues regarding customer complaints and escalated worsening concerns to upper management for remediation.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Monitored product availability in store, on shelves and in orders to accurately answer customer questions.
Counted product stock to maintain inventory records.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Helped customers find specific products, answered questions and offered advice.
Processed customer payments quickly and returned exact change and receipts.
Trained new employees in cashiering procedures, offering assistance in resolving scheduling issues.
Learned roles of other departments to provide coverage and keep store operational.

Head Waitress | 01/2017 to 11/2017
First Hospitality Group Inc - Bridgeview , IL

Completed closing duties by emptying trash, cleaning tables, bar, bathrooms and floors, safeguarding alcohol and wrapping silverware.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation. Have been through Serve Safe multiple times.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in a 3-compartment sink.
Checked on guests to verify satisfaction with meals and suggested additional items to compliment and better their experience.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Calculated charges, issued table checks and collected payments from customers.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant, resulting in less food waste, better crew coverage and happier guests.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Designed schedules for 6 front of house employees, adapting schedules based on seasons, days and employee availability.
Ordered alcohol for the bar and assisted the kitchen manager with food orders.

Department Manager | 01/2006 to 10/2016
McDonald's - City , STATE

Assessed, optimized and elevated operations to target current and expected demands.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Employed process improvement initiatives within department.
Enforced safety rules and other policies to protect employees and minimize company liability.
Utilized excellent math skills to maintain accurate inventory levels.
Treated associates with fairness and respect, providing recognition of accomplishments.
Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
Supervised 45 full-time and part-time employees.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Performed opening and closing duties as part of management team, including cash management.

General Manager | 07/1996 to 10/2006
Wendy's - City , STATE

Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Hired, coached and mentored team of 34-50 employees
Delivered exceptional client experiences through hands-on leadership of crew and managers.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Managed inventory levels for corrective action planning to save costs.
Scheduled, trained, managed and motivated employees to promote professional skill development.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Built and maintained loyal, long-term guest relationships through effective management.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.

Education and Training

Flathead High School - City, State

High School Diploma

06/1998

Resume Overview

School Attended

Flathead High School

Job Titles Held:

Sales Floor Associate Cashier
Head Waitress
Department Manager
General Manager

Degrees

High School Diploma

Sales Floor Associate Cashier Resume Example

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