sales floor associate cashier resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Sales expertise
Bilingual
Assessed customer product needs and interests in order to best recommend suitable items.
Interpersonal and written communication
Retail merchandising expertise
POS system operation
Customer assistance
Teamwork
Experience
Assistant Sales Associate, 08/2020 - Current Kendall Jackson – Healdsburg, CA,
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Maintained accurate and attractive merchandise displays to maximize purchases.
Built customer loyalty by engaging with and identifying product needs of customers.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Supported managers with organizing store and showcasing new items in eye-catching displays.
Initiated friendly conversation with each customer to determine level of assistance required.
Answered questions about current promotions and resolved issues according to store policies.
Assisted in ringing up sales at registers and bagging merchandise.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Managed cash register operations using POS system, including processing sales and returns.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Sales Floor Associate Cashier, 09/2015 - Current Marshalls Store – City, STATE,
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Maintained accurate and attractive merchandise displays to maximize purchases.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Managed cash register operations using POS system, including processing sales and returns.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Increased customer service feedback scores by delivering outstanding service to customers daily.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Assisted in ringing up sales at registers and bagging merchandise.
Answered questions about current promotions and resolved issues according to store policies.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Supported managers with organizing store and showcasing new items in eye-catching displays.
Initiated friendly conversation with each customer to determine level of assistance required.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Followed all company policies, rules and procedures to promote company goals and maintain safety.
Maintained current store, product and promotional knowledge to drive consistent sales.
Education and Training
High School Diploma: , Expected in 05/2016 - Bloom High School - Chicago Heights, IL, GPA: Status -
Honor Roll [ 2012-2016]
Played soccer all four years
Awarded Student of the month
Awarded for Perfect Attendance
: , Expected in - Prairie State College - Chicago Heights, IL GPA: Status -
: , Expected in - Indiana University Northwest - Gary, IN GPA: Status -
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