Sales Floor Associate resume example

Assessed customer needs and responded to questions.Provided professional and courteous service at all times.Addressed 5 to 8 website inquiries per day, converting 3 into renewal customers.Maintained up-to-date knowledge of loan policies regarding payments, rate and terms.

Organized weekly sales reports for the sales department to track product success.Trained [number] new employees quarterly.Created new processes and systems for increasing customer service satisfaction.Excelled in exceeding daily credit card application goals.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Ranked as most effective department sales representative in the local region out of [number] representatives.Expressed appreciation and invited customers to return to the store.Successfully interacted with customers and retail buyers to expedite orders.Guaranteed positive customer experiences and resolved all customer complaints.Compiled weekly monetary reports and records for store managers.Increased store sales by [number]% by upselling merchandise.Developed [number] new customer prospects or referrals.Executed outbound calls to existing customer base resulting in [number] % increase in sales.Regularly sought opportunities to up sell and add on additional merchandise.Generated leads for new sales through telephone and email contact with customers.Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Built customer loyalty by placing follow-up calls for customers who reported product issues.Achieved customer satisfaction rating of [number]% within [number] months, exceeding corporate target.Implemented changes to customer service program, resulting in [number]% higher customer satisfaction ratings.Provided cross training to [number] staff members.Provided cross training to [number] staff members.Trained staff on how to improve customer interactions.Developed rapport with the customer base by handling difficult issues with professionalism.Generated and distributed daily reports and order acknowledgments to appropriate personnel.Diligently reviewed the specialty loan portfolio for compliance with all reporting requirements.Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision.Implemented financial planning recommendations.Increased overall annual branch sales by [number]%.Created strategies to develop and expand existing customer sales, which resulted in a [number]% increase in annual sales.Maintained confidentiality of bank records and client information.Adhered to all federal and state compliance guidelines relative to retail mortgage lending.Interviewed an average of [number] mortgage loan applicants per month.Performed daily maintenance of the loan applicant database.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.Received [Award name] Award for a [number]% rate of closed loans.Educated customers on the variety of loan products and available credit options.Exceeded quarterly sales goals by [number]%.Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.Researched insurance information and flood certificates.Built knowledge about latest banking products and services through [courses/certification programs].Provided expert financial advice on mortgage and both educational and personal loans.Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.Participated in various incentive programs and contests designed to support achievement of production goals.Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.Consistently met and exceeded department expectations for productivity and accuracy levels.Received company Employee Performance Award after maintaining record sales achievement of 20% growth five months in a row.Met incoming customers and provided immediate assistance.Listened to customer needs and preferences to provide accurate advice.Trained all new sales employees on effective techniques.Worked flexible schedule to accommodate changing customer levels.Solicited referrals from satisfied clients.Answered incoming telephone calls with professional and knowledgeable responses.Provided expert product and service information.Fielded an average of [number] customer service calls per day.Recommended and helped customers select merchandise based on their needs.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Offered [Company Name] credit applications upon checkout, converting [number] out of [number] customers into card-holders.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Trained new employees on company customer service policies and service level standards.Greeted store customers promptly and responded to questions with knowledgeable service.Completed documentation for product and service sales.Maintained productive relationships with existing customers through exceptional follow-up after sales.Maintained productive relationships with existing customers through exceptional follow-up after sales.Maintained productive relationships with existing customers through exceptional follow-up after sales.Generated high volume of referrals.Updated database with customer and sales information.Established new customer accounts.Informed management of special sales and service issues.Achieved $[number] monthly sales goals.

Assessed customer needs and responded to questions.Provided professional and courteous service at all times.Addressed [number] website inquiries per day, converting [number] into renewal customers.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Organized weekly sales reports for the sales department to track product success.Trained [number] new employees quarterly.Created new processes and systems for increasing customer service satisfaction.Excelled in exceeding daily credit card application goals.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Ranked as most effective department sales representative in the local region out of [number] representatives.Expressed appreciation and invited customers to return to the store.Successfully interacted with customers and retail buyers to expedite orders.Guaranteed positive customer experiences and resolved all customer complaints.Compiled weekly monetary reports and records for store managers.Increased store sales by [number]% by upselling merchandise.Developed [number] new customer prospects or referrals.Executed outbound calls to existing customer base resulting in [number] % increase in sales.Regularly sought opportunities to up sell and add on additional merchandise.Generated leads for new sales through telephone and email contact with customers.Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Built customer loyalty by placing follow-up calls for customers who reported product issues.Achieved customer satisfaction rating of [number]% within [number] months, exceeding corporate target.Implemented changes to customer service program, resulting in [number]% higher customer satisfaction ratings.Provided cross training to [number] staff members.Provided cross training to [number] staff members.Trained staff on how to improve customer interactions.Developed rapport with the customer base by handling difficult issues with professionalism.Generated and distributed daily reports and order acknowledgments to appropriate personnel.Diligently reviewed the specialty loan portfolio for compliance with all reporting requirements.Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision.Implemented financial planning recommendations.Increased overall annual branch sales by [number]%.Created strategies to develop and expand existing customer sales, which resulted in a [number]% increase in annual sales.Maintained confidentiality of bank records and client information.Adhered to all federal and state compliance guidelines relative to retail mortgage lending.Interviewed an average of [number] mortgage loan applicants per month.Performed daily maintenance of the loan applicant database.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.Received [Award name] Award for a [number]% rate of closed loans.Educated customers on the variety of loan products and available credit options.Exceeded quarterly sales goals by [number]%.Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.Researched insurance information and flood certificates.Built knowledge about latest banking products and services through [courses/certification programs].Provided expert financial advice on mortgage and both educational and personal loans.Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.Participated in various incentive programs and contests designed to support achievement of production goals.Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.Consistently met and exceeded department expectations for productivity and accuracy levels.Received company Employee Performance Award after maintaining record sales achievement of 20% growth five months in a row.Met incoming customers and provided immediate assistance.Listened to customer needs and preferences to provide accurate advice.Trained all new sales employees on effective techniques.Worked flexible schedule to accommodate changing customer levels.Solicited referrals from satisfied clients.Answered incoming telephone calls with professional and knowledgeable responses.Provided expert product and service information.Fielded an average of [number] customer service calls per day.Recommended and helped customers select merchandise based on their needs.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Offered [Company Name] credit applications upon checkout, converting [number] out of [number] customers into card-holders.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Trained new employees on company customer service policies and service level standards.Greeted store customers promptly and responded to questions with knowledgeable service.Completed documentation for product and service sales.Maintained productive relationships with existing customers through exceptional follow-up after sales.Maintained productive relationships with existing customers through exceptional follow-up after sales.Maintained productive relationships with existing customers through exceptional follow-up after sales.Generated high volume of referrals.Updated database with customer and sales information.Established new customer accounts.Informed management of special sales and service issues.Achieved $[number] monthly sales goals.

• Consulted with current and potential customers concerning required information necessary to obtain, Mortgage.
• Auto, Personal Loans (products).
• Additionally performed extensive customer education on all facets of RESPA (Pre-Disclosures), Good Faith Estimate, Title Election Form, Right to receive Appraisal Report, HUD-1 Settlement,(etc) and DMV Process (Auto Look-Ups).
• Retail Dealers as well (Auto, Trailer, RV) and other required documents.
• Directly handled all aspects of customer incoming loan applications.
• Including initially compiling of personal information, verification and evaluate creditworthiness and follow-up (Gathering Comparables from Title, Open up Title Preliminary Report, Ordered Appraisals, Do Home Look-Ups).
• Recommending solutions to difficult accounts performing administrative tasks (cash drawer management, answering telephones, routine typing, ordering supplies and paying bills and servicing accounts).
• Complied with company's underwriting and credit guidelines according to regulation financial policies.
• Prepared thoroughly loan requests, explained loan guidelines to customer, and analyzed incoming documents from customers' with a focus of completeness and accuracy of submitted personal and financial information.
• In addition, have contacted other sources such as 3rd parties like mortgage, title, appraisals companies, (payoffs, reconyenances, subordinations, taxes information, insurance agencies, and other income).
• To be accurate that the customer meets the requirements, according to the guidelines of the policy.
• Analyzed applicant's financial status, credit and property risk evaluations to determine feasibility of granting loans.
• Authority on full approval to fund/deny loans, or to cancel/void the loan.
• According to implied stated limits of an approval.
• Administrated compliance and guidelines according to financial institution.
• Developed loan products that maybe suitable to customers' needs.
• Explained to customers the cross-sell types, such as ancillary and bank products, that are available.
• As well as the terms of those services.
• Remained inform on new products services, that can provide reasonable financial status that improves customer credit rating fico score.
• Resolved current and past due accounts and determined the best solutions for customer's financial situation.
• Assisted in the design and implementation of effective reporting procedures that increase customer satisfaction ratings of about 15%.
• Recommending solutions to difficult accounts performing administrative tasks (cash drawer management, answering telephones, routine typing, ordering supplies and paying bills and servicing accounts).
• Complied with company's underwriting and credit guidelines according to regulation financial policies.
• Technical Skills: PC/Microsoft Excel/Word/Outlook.
• Consulted with potential and repeat clients concerning required information necessary to obtain auto, personal and real estate loans.
• Additionally, performed extensive customer education concerning all facets of RESPA Pre-disclosure paperwork) including good faith estimate, title election form, Fair Lending Act, and more.
• Prepared detailed, comprehensive documentation for clients, and analyze incoming documents from clients with a focus of completeness and accuracy of submitted personal and financial information.
• Granted full approval authority to deny or grant loans.
• Directly handled all aspects of customer loan applications including initial data gathering, verification and underwriting.
• Determine and present most advantageous and reasonable financial plans that fit customers' needs and financial situations.
• Reviewed past due payment records and handle all aspects of the collections process.
• Appeared in small claims court cases and represent companies financial interests when litigation becomes necessary.
• Participated in Continuing Education on Life Agent fundamentals, to renew annual Life Agent License.
• Assisted in the design and implementation of effective reporting procedures that improve customer satisfaction ratings.