Sales Floor Associate resume example with 16+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Talented Sales Associate with strong background in management. Passionate about retail sales, customer relationship management and merchandising.
Strategic Department manager with established experience in retail environments. Recognized for communicating well with customers and delivering exceptional customer service. Successful at increasing sales through upselling techniques and implementing additional processes to drive profitability.
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Meticulous Bakery Clerk demonstrating proven history of supporting bakery staff in all operations, including inventory management, custom orders and preparation of baked goods. Strong knowledge of food and kitchen safety in a bakery environment with experience in baking a wide range of pastries and breads.
Personable bakery professional offering expertise in company menu items and suggesting catered solutions to meet customer needs. Skilled in cleaning and using bakery equipment and assisting with bakery tasks.
Skills
Retail merchandising expertise
Sales expertise
Documentation and recordkeeping
POS system operation
Reliable and trustworthy
Multitasking
PPE use
Communication
Problem resolution
Leadership
Planning
Training & Development
Experience
Sales Floor Associate, 04/2017 to Current Jc Penney – Springfield, MO,
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Built and maintained relationships with peers and upper management to drive team success.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Maintained current store, product and promotional knowledge to drive consistent sales.
Calculated pricing, applied discounts and collected payments to process transactions.
Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
Provided customers with unparalleled service and support for both in stock and back-ordered items by placing special orders and calling other stores to find desired merchandise.
Assisted in training of new hires on organizational procedures, policies and sales techniques.
Processed payments and maintained accurate drawers to meet financial targets.
Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
Increased customer service feedback scores by delivering outstanding service to customers daily.
Worked with off-site locations to find desired items for customers.
Recruited, hired and trained new staff to develop with excellent product knowledge
Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
Scheduled recategorization of merchandise to maintain corporate compliance and satisfy shelf standards.
Department Manager, 04/2003 to 10/2012 Rtx – Annapolis Junction, MD,
Worked closely with sales associates to complete tasks.
Followed safety protocols and company processes and procedures.
Enforced safety rules and other policies to protect employees and minimize company liability.
Performed opening and closing duties as part of management team and handled cash management.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Supervised 6 full-time and 6 part-time employees.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Handled swing shifts overstock, restocking and inventory control.
Balanced workloads to meet targets without overtaxing employees.
Utilized excellent math skills to maintain accurate inventory levels.
Employed process improvement initiatives within department.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Assessed, optimized and elevated operations to target current and expected demands.
Calculated expenses to correctly mark-up merchandise, remaining competitive.
Executed targeted merchandising and promotional plans, bringing in quota on average.
Aided in negotiation with vendors and suppliers to reduce overall costs.
Assigned tasks based on operational needs and individual strengths.
Trained employees on proper and safe use of equipment and tools.
Supervised staff of 12 in daily activities, delivering continuous training and coaching to bolster each employee's skill set.
Supervised 9 member team of departmental managers, including monitoring performance.
Enforced departmental policies, procedures and state and federal laws.
Hired, trained and coached employees to deliver world-class customer service.
Created culture of empowerment and innovation for employees to promote engagement.
Distributed in-depth progress and status reports to upper management and other appropriate stakeholders.
Improved department operations and reduced costs by implementing.
Built and managed relationships with vendors through effective contract management and price negotiations.
Food Service Worker, 01/2001 to 10/2003 Sartell - St. Stephen School District – Sartell, MN,
Maintained order and cleanliness of work areas to conform with health codes.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Cross-trained in other kitchen positions to support team and meet customer needs.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Gathered ingredients and cleaned and cut food items to prep recipes.
Received food orders from individuals and explained offerings.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Washed, peeled, and seeded fruits and vegetables.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Complied with company service standards and adhered to inventory and cash control procedures.
Monitored inventory and promptly reported food items requiring reorder.
Controlled portion sizes and garnishing for optimal cost controls.
Carried pans, kettles and trays of food to and from work stations, stove and refrigerator.
Operated cash register to process cash, check and credit card transactions.
Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Housekeeping and Laundry Attendant, 10/2000 to 04/2002 Marriott International – Truckee, CA,
Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
Removed trash from rooms and replaced liners to wastebaskets.
Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
Inspected each room for cleanliness, utilizing checklist to meet company standards.
Attended to 20 guest rooms by sweeping, mopping and vacuuming.
Interacted pleasantly with clients and guests when performing daily duties.
Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Removed soiled linens and articles from rooms and delivered to laundry area.
Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
Washed and polished glass windows and doors to keep entryways clear and professional.
Mapped out daily cleaning work assignments by assessing vacant room roster.
Organized supplies for use based on expected customer needs.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
Used cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Laundered sheets and removed stains to restore linens to pristine condition.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Sorted, washed, dried, and ironed guest laundry.
Coached new hire by demonstrating approved cleaning procedures.
Education and Training
: , Expected in John Marshall High School - Cleveland, OH GPA:
GED: , Expected in Tri-C Adult Program - Cleveland, OH GPA:
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