sales floor associate resume example with 1+ years of experience
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Driven Sales associate successful at merchandising products and attracting loyal customers through personalized service. Friendly and upbeat individual familiar with customer service practices and sales principles. Composed and articulate individual with expert-level product knowledge. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
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- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Designed and set up advertising signs and displays of merchandise on shelves or counters to attract customers.
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Maintained signs and labels to communicate accurate prices to guests, following signing and merchandising processes.
- Checked and evaluated resource availability and created maintenance plan to closely monitor stores inventories.
- Developed knowledge about products and sales items to answer customer questions
- Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
- Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
- Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
- Promotes credit and loyalty programs during customer interactions
- Initiates and participates in store recovery as needed throughout the day
- Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
West Orange High School - West Orange, NJ
- Honor Roll 2022
- Honor Roll 2020
- Honor Roll 2019
- Honor Roll 2018
- Former Student of the JROTC
Essex County College - Newark, NJ
- Employee of the Quarter for the year 2022
- CPR Certified
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Resume Overview
School Attended
- West Orange High School
- Essex County College
Job Titles Held:
- Sales Floor Associate
- Customer Experience Coordinator
- Retail Sales Associate Cashier
Degrees
- High School Diploma
- Associate of Science
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