Pre-Nursing student who is patient-focused, skilled at remaining calm under pressure, and quickly and adeptly responding to all emergency situations.
Certified Nursing Assistant
State of Tennessee
Issue Date: April 30, 2009
Implemented a consultative selling approach on all inbound calls. Conducted business to business telephone sales. Contacted new and existing customers to discuss how their needs could be met with specific products and services. Responded to all customer inquiries in a timely manner. Provided on site training. Monitored multiple databases to keep track of all company inventory. Recommended and helped customers select merchandise based on their needs. Confirmed that appropriate changes were made to resolve customers' problems. Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Actively suggested operational improvements to enhance quality, improve production times and reduce costs. Photocopied all correspondence, documents and other printed materials. Drafted and typed grammatically correct office memos. Analyzed key metrics to measure product effectiveness. Troubleshot and resolved Internet connectivity and general software and hardware issues. Designed and printed online interactive sales and marketing collateral. Created the look and feel of the organization's online presence in social media forums. Developed templates for e-newsletters, presentations and reports. Altered the style of animations and video materials for company's YouTube channel, Facebook, Twitter, Instagram, and website. Designed unique print materials, including advertisements, brochures and logo designs. Making and sending out of weekly mass emails to over 12,000 customers. Maintained the front desk and reception area in a neat and organized fashion. Use of Quickbooks, Excel and Word daily.
Verified and logged in deadlines for responding to the appointed judges wishes and needs. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Use of QuickBooks, Excel and Word daily. Served as central point of contact for all outside vendors needing to gain access to the building. Computed, recorded, and proofread data, records and reports. Performed heavy bank reconciliations and cash flow statements. Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes. Calculated, prepared, and issued bills, invoices and account statements according to established procedures. Communicated with customers, employees and other individuals to answer questions and explain information. Reconciled and reported discrepancies found in records. Devised short and long-range action plans to address a wide variety of municipal needs. Wrote and revised memos, budgetary documents and press releases. Prepared and submitted an annual report on the finances and administrative activities of the city. Mass emailing of both email and postal service frequently.
Executed accounts receivable reporting enhancements and reconciliation procedures. Managed accounting operations, accounting close, account reporting and reconciliations. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Performed field audits on wide variety of clientèle using QuickBooks System. Addressed and resolved non-routine, complex and unexpected variances.
Thirteen years perfect attendance; Kindergarten throughout Senior year
Recreational League, Coach, 13-16 Girls Basketball, 2010-current
Consecutive Blood Donor, 2006-current
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