Motivated sales leader with a wealth of management experience in sales, relationship building and operational excellence. Excellent work ethic, salesmanship, follow up, interpersonal, communication, negotiation, presentation, and closing skills. High regard for standards and efficiency, driven by goals, metrics and commission.
Work History
Sales Executive, 03/2019 to 10/2020 Hyatt Hotels Corp. – Oceanside, CA,
Increased sales revenues 30% for outside sales services by leveraging effective negotiating skills.
Targeted new markets and increased sales 25% through proactive sales and negotiation techniques.
Prospected avg of 100 leads each month. Leveraged sales skills to achieve a consistent 70% conversion rate and $7600 avg sale.
Networking with external partners to gain access to industry knowledge as well as other key C-Level decision-makers and corporate executives.
Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
Collaborated with Corporate Executives to achieve compliance with organizational policies, providing clarifying information, and recommending necessary changes.
Consistently achieve/exceed sales quota, selling to both new accounts as well as existing clients.
Metrics Driven, resulting in increased market share and ensures effective utilization of all resources.
Conflict resolution, resolving critical product-related issues with senior business unit management.
Coached and assists the new account representatives and support resources with planning, coordinating, and resolving market conflicts.
Communication is maintained within the management team and corporate management regarding territory dynamics, performance, and sales tactics.
Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
Sales Manager, 01/2014 to 01/2019 Merck Kgaa – Ramona, CA,
Increased top-line sales and operating profit an avg 35% YOY
Own P&L, driving income goals through managing sales and expenses.
Assessed financial statements and reports to evaluate performance, develop targeted improvements and implement change.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Executed core financial processes, including vendor setup and payment, operational expenses, administration of bank accounts and account reconciliations.
Improved overall financial reporting by streamlining control processes and reporting structures.
Implemented phone strategies to reps for open to buy finance clients.
Monitored metrics and marketing investments to assess performance and implement continuous improvements.
Improved sales processes to streamline customer acquisition and onboarding strategies.
Performed full-cycle recruiting, interviewing, negotiations, hiring, training, development, and separation.
Developed succession plans and promotion paths for all staff.
Skilled in negotiating using compromise, persuasion, rationale motivation, and diplomacy.
Decreased employee turnover by 50% through restructure of training program.
Strong attention to detail, highly organized and completes activities consistent with expected deadlines and goals
Exceeded sales targets with motivational approaches focused on continuous improvement and strategic goal attainment.
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
Proficient in managing conflict through skills and selecting the appropriate approach to mediate disagreements
Developed succession plans and promotion paths for all staff.
Coached new managers on store procedures, policies and customer service, bolstering customer retention.
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Sales/Store Manager, 01/1993 to 01/2014 La-Z-Boy – City, STATE,
Store/Sales Manager, 2006-2014 St. Louis, MO
Store/Sales Manager, 2001-2006 Birmingham, AL
Senior Sales Designer, 1996-2001 Huntsville, AL
Sales/Design Consultant, 1991-1996 St. Louis, MO
Peak Performance Award
FY 2014 Top Sales Manager Team Award
Customer Service Excellence Award
Own P&L, driving income goals through managing sales and expenses.
Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for all departments.
Prepared educational materials such as module summaries, videos and informational packets.
Held online and conference call training session to accommodate off- site employees
Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
A leader in motivation and encouragement for all staff meets and exceeds objectives by setting goals, tracking performance daily, and implementing improvement strategies.
Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
Responsible for all staff training included, video, paper, and in-person learning.
Led cross-functional training for external and internal clients and created all training materials and exams.
Conducted evaluations and observed employee performance to identify areas of needed improvement.
Developed succession plans and promotion paths for all staff.
Monitored metrics and marketing investments to assess performance and implement continuous improvements.
Proven record to inspire and motivate diverse groups of employees, working in several locations.
Coordinated with HR and corporate leadership to identify training and development opportunities to improve turn over and optimize performance.
Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.
Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.
Maintained records on attendance and participation.
Apply branding and retailer insights to develop marketing programs for marketing to get the guest to the point of purchase.
Models expectations- holds team accountable for outstanding customer service. Engages associates and customers to facilitate/deliver an enriching customer experience.
CRM experience for all departments.
Profile website
https://www.linkedin.com/in/jerriestesClaire
Skills
Business Development
Sales expertise
Relationship building and management
Financial Advising
Verbal and written communication
Time Management
Microsoft Office/Windows/Adobe
Negotiation, persuasion and presentation
Public speaking
Attention to detail
Urgency
Multi-tasking
Account management
P&L and Financial Reporting
Key Performance Indicators (KPIs)
Operational leadership
Conflict Resolution
Financial services
Lead Generation
Cold Calling
Payment processing
Sales forecasting
Operations
Goals and Performance
Business Networking
Education
Bachelor of Science: Business Administration , Expected in 08/2011 Alameda University - Boise, Idaho, GPA:
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